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Informationen zum Autor Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL® approach. He has written a number of books on ITIL®, the software life cycle and the role of IT in business. When he isn't working or writing, Brian's passion is playing football. || Darren Arcangel is a VP, Principal Services Architect at CA Technology. Since joining CA in early 2008, he has been the lead architect for some of CA Technology's largest enterprise IT service management implementations. These implementations involve the company's key business objectives, span multiple processes, and involve the integration of a variety of business and IT applications. Prior to joining CA Technologies, Darren held several architect positions at HP, focusing on large-scale IT transformations. He was a SWAT team member of the HP's large-scale IT transformation programme. These transformations included programme/project governance; standardisation of applications and infrastructure; an enterprise data warehouse; SOA; data centre transformations and IT service management. Darren holds a Master of Science degree from Boston University; is an ITIL® v3 expert in IT service management; and has been recognised as an ITAC Master Certified Architect from The Open Group. Darren lives in Southern California and enjoys participating in numerous outdoor activities with his wife and three children. Klappentext A must-have book for every organisation that faces change! Your organisation can benefit from change. This book will show you how.Why do organisations change? What are the risks involved? Can we resist change? What is the best way to manage it? What are the key factors that drive change, and how? Why are some changes easier to survive than others?These are just some of the questions that Darren Arcangel and Brian Johnson address in Everything you want to know about Organisational Change. This practical guide recognises that every organisation functions differently, has different goals, and faces different challenges. It will give you the tools you need to understand the factors influencing your organisation, to identify how your business must respond, and to implement the necessary changes. Your organisation will survive and become more efficient.Given particular consideration is the role of IT in managing change, and the way in which it can be both an enabler and an inhibitor of change. This book will show you how to use IT to maximum effect, smoothing your path to change and minimising potential problems. Your business will function much more efficiently, effectively and profitably.Darren Arcangel is currently a VP at CA Technologies. He has held a number of senior positions focusing on IT transformations, including in the areas of project governance, data centre transformations and IT service management. He is an ITIL® v3 expert in ITIL service management.Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL® approach. He has written a number of books on ITIL®, the software life cycle and the role of IT in business. Inhaltsverzeichnis Introduction Chapter 1: Why do organisations Exist? The fundamental question Why IT? The business environment What is the function of the organisation? Corporate culture An example of perpetuating the organisation Chapter 2: Why Change the Organisation? Change is inevitable High-impact change IT is indispensable - Business goals Adaptation of the organisation Surviving change Why is IT so unresponsive? Facets of change management IT change management and the organisation Chapter 3: Change Issues Introduction Six facets of the organisation The politics of change Catalysts for organisational change Legacy systems Business goals Replacement options App...
