Read more
Informationen zum Autor Trish Hafford-Letchfield teaches at London South Bank University on the MSc Social Work, Leadership and Management PQ Award and on Pedagogical awards for academic staff. She has several years experience of managing adult services in the statutory sector and is currently Chair of a voluntary sector agency for Older People. Trish has several articles and books on management and organisational issues and has a particular interest in social inclusion issues in social work and social care and is currently researching the lifelong learning of Older People using Social Care Services . Klappentext Fully-revised and updated edition of this best-selling social work title. Zusammenfassung Fully-revised and updated edition of this best-selling social work title. Inhaltsverzeichnis Introduction The nature of organisations delivering social work and social care: structures and cultures Management, leadership and change management in social care Working within the organisational performance and regulatory framework: quality assurance systems Service user involvement and customer care Resource management in social care organisations The organisational equalities framework Dignity at work Learning organisations Conclusion
List of contents
Introduction
The nature of organisations delivering social work and social care: structures and cultures
Management, leadership and change management in social care
Working within the organisational performance and regulatory framework: quality assurance systems
Service user involvement and customer care
Resource management in social care organisations
The organisational equalities framework
Dignity at work
Learning organisations
Conclusion
