Modernizing Processes in Public Administrations - Process Management in the Age of e-Government and New Public Management

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

List of contents

1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. - Bibliography. - Index. - Authors.

About the author

Prof. Dr. Jörg Becker ist seit 1987 Honorarprofessor für Politikwissenschaft an der Universität Marburg, war von 1987 bis 2010 Geschäftsführer des KomTech-Instituts für Kommunikations- und Technologieforschung in Solingen und von 1999 bis 2011 Gastprofessor für Politikwissenschaft an der Universität Innsbruck.

Summary

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

Product details

• Authors: Lar Algermissen, Lars Algermissen, Jör Becker, Jörg Becker, Thorsten Falk
• Publisher: Springer, Berlin
• Languages: English
• Product format: Hardback
• Released: 01.02.2012
• EAN: 9783642213557
• ISBN: 978-3-642-21355-7
• No. of pages: 336
• Weight: 670 g
• Illustrations: XXIV, 336 p.
• Series: BPM Competence; BPM Competence
• Subject: Social sciences, law, business > Business > Management