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List of contents
ACKNOWLEDGMENTS xvii
ABOUT THE AUTHOR xix
PREFACE xxi
DOWNLOADABLE FORMS xxiii
PART 1 INTRODUCTION
CHAPTER 1--PROJECT MANAGEMENT: THE KEY TO THRIVING IN THE NEW PROJECT-DRIVEN WORLD 2
Introduction 2
The Art and Science of Project Leadership 7
The Practical Foundation for Successful Projects: How This Book Will Help You 9
Project Management Relies on Other Disciplines 11
End Point 12
Stellar Performer: OrthoSpot 13
Stellar Performer: PM4NGOs 14
CHAPTER 2--FOUNDATION PRINCIPLES OF PROJECT MANAGEMENT 16
Introduction 16
Projects Require Project Management 16
The Challenge of Managing Projects 18
The Evolution of a Discipline 19
The Definition of Success 23
Project Management Functions 25
Project Life Cycle 26
Organizing for Projects 30
Project Managers Are Leaders 34
End Point 34
Stellar Performer: Seattle Children's Hospital and Regional Medical Center 36
PMP Exam Prep Questions 40
PART 2 DEFINING THE PROJECT
CHAPTER 3--KNOW YOUR KEY STAKEHOLDERS AND WIN THEIR COOPERATION 42
Introduction 42
Stakeholders Are the Heart of a Successful Project 43
Stakeholder Roles: Project Manager 43
Stakeholder Roles: Project Team 44
Stakeholder Roles: Management 45
Stakeholder Roles: The Customer 49
Stakeholder Roles: Representatives of External Constraints 51
Stakeholder Roles: Advocates, Opponents, and Innocent Bystanders 52
Make Stakeholder Identification a Repeatable Process 52
Lead the Stakeholders 53
End Point 53
Fast Foundation in Project Management 54
PMP Exam Prep Questions 58
CHAPTER 4--WRITE THE RULES: FIVE KEY DOCUMENTS TO MANAGE EXPECTATIONS AND DEFINE SUCCESS 60
Introduction 60
Project Rules Are the Foundation 61
Publish a Project Charter 63
Write a Statement of Work 65
Statement of Work: Minimum Content 66
Responsibility Matrix 73
Creating a Communication Plan 76
The Project Proposal Launches the Project 82
End Point 83
Fast Foundation in Project Management 84
PMP Exam Prep Questions 95
PART 3 THE PLANNING PROCESS
CHAPTER 5--RISK MANAGEMENT: MINIMIZE THE THREATS TO YOUR PROJECT 99
Introduction 99
All Project Management Is Risk
Management 100
The Risk Management Framework 103
Step One: Identify the Risks 104
Step Two: Analyze and Prioritize the Risks 108
Step Three: Develop Response Plans 113
Step Four: Establish Contingency and Reserve 118
Step Five: Continuous Risk Management 121
Unexpected Leadership 122
End Point 122
Fast Foundation in Project Management 123
Stellar Performer: Washington State Department of Transportation 124
PMP Exam Prep Questions 130
CHAPTER 6--WORK BREAKDOWN STRUCTURE: BREAK YOUR PROJECT INTO MANAGEABLE UNITS OF WORK 132
Introduction 132
Defining the Work Breakdown Structure 133
Building a Work Breakdown Structure 136
Criteria for a Successful Work Breakdown Structure 140
Work Package Size 143
Planning for Quality 145
Breaking Down Large Programs 147
WBS Guidelines Vary 147
Contractors or Vendors Can Provide a WBS 148
End Point 148
PMP Exam Prep Questions 150
CHAPTER 7--REALISTIC SCHEDULING 152
Introduction 152
Planning Overview 152
Planning Step Two: Identify Task Relationships 154
Planning Step Three: Estimate Work Packages 157
Planning Step Four: Calculate an Initial Schedule 165
Planning Step Five: Assign and Level Resources 175
Small Projects Need Smaller Plans 184
End Point 184
Fast Foundation in Project Management 185
PMP Exam Prep Questions 188
CHAPTER 8--THE ART AND SCIENCE OF ACCURATE ESTIMATING 190
Introduction 190
Estimating Fundamentals 191
Estimating Techniques 197
Building the Detailed Budget Estimate 206
Generating the Cash Flow Schedule 213
End Point 214
Fast Foundation in Project Management 215
Stellar Performer: Tynet, Inc. 216
Stellar Performer: Adobe Systems 219
PMP Exam Prep Questions 22
