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For the third time now, experts in tourism from all over the world come to Innsbruck in order to exchange ideas, inform themselves and others about current developments and build a network of personal relations. The main topics of ENTER 96 are business engineering and standardisation, covering a wide area of subjects like the redesign of touristic products and the processes of their production. This covers, however, not only single business processes but also the entire value chain in tourism, ending up in redesign of distribution channel and changing relations among principals, tour operators, travel agents and customers. Standardisation increasingly becomes a prerequisite for interorganisational coordination and cooperation, EDI is slowly being introduced in tourism and Internet related standards like HTML and VRML. will have a major impact on the future development of electronic distribution platforms for services in tourism. As the proceedings underscore, ENTER has been established as an international platform for scientific and practical discourse on Information and Communication Technologies in Tourism. The close interdisciplinary link between technological and economic questions in tourism opens up new, promising threads for applied research and development likewise.
List of contents
1. Intelligent Agents.- A Personal Travel Assistant for Holiday Selection - a Learning Interface Agent Approach.- IMTAS: Intelligent Multimedia Travel Agent System.- 2. Multimedia.- A Software Bench for the Production of Multimedia Tourism Applications.- Clustering in Object-oriented Distributed System Integrating Multimedia Resources.- Integration of Multimedia and Spatial Data in an Authoring System for Building Tourism Applications.- 3. Data Management and Representation.- Why Is Space a Slippery Concept for Information Systems Designers? Towards a Definition of Spatial Information Primitives for the Tourism Information Base.- The Lost Tourist in a Cross Border Region, Asking for Alignment of Information Architectures.- An Electronic Product Catalog for Distributed Environments.- 4. Information System Design.- Design Principles of Tourist Information Systems.- Interfacing WWW with Distributed Database Applications in the Field of Tourism.- 5. Implementation and Adoption.- Client Satisfaction Measurement in Outsourcing Situations.- Information Technology Adoption by Midwest United States Travellers.- Case Study of Implementation of Information System in Tourism.- 6. IS Strategy I: Application of Business Concepts in Tourism.- The IT-enabled Extended Enterprise, Applications in the Tourism Industry.- Travel Information Kiosks in Network - Prestige or Profit? A Preliminary Study of a Norwegian System in Operation.- 7. IS Strategy II: Strategies for Regions and Destinations.- Information and Telecommunication Technologies as a Strategic Tool for Tourism Enhancement at Destination Regions.- The Travel Industry as Part of the National Information Network in Norway.- 8. IS Strategy III: Impact on Different Actors.- The Changing Value of Travel Agents in TourismNetworks: Towards a Network Design Perspective.- Barriers to Implementing Quality Management in Hong Kong's Hotels.- 9. IS Strategy IV: Distribution and Marketing.- Public Tourist Information Offices as Booking-Centres for Accommodation.- Last-Minute Booking Based on Internet in Norway.- Broadband Network in the Electronic Market Place in Tourism.- The Electronic Mall Bodensee as Platform for the Development of Travel Services.- 10. StandardisSation and Reengineering Issues.- Application Standards for Tourism Products. Proposals for a Programme of Research.- Re-Engineering the Package Holiday Business.
About the author
Prof. Dr. Stefan Klein ist Inhaber des Lehrstuhls für Wirtschaftsinformatik und Interorganisationssysteme an der Universität Münster.
