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Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development.
Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.
List of contents
Goals and Organization of the Book
Part I: Warranty and Warranty Data
Product Warranty
Warranty Data
Part II: Models, Tools and Techniques
Product Reliability
Reliability Modelling of 1-D Failures
Reliability Modelling of 2-D Failures
Preliminary Data Analysis
Statistical Inference I (Estimation)
Statistical Inference II (Hypothesis Testing)
Part III: Data Collection and Analysis
Warranty Data Collection
Nonparametric Approach to Analysis of Warranty Claims Data
Parametric Approach to Analysis of 1-D Warranty Claims Data
Parametric Approach to Analysis of 2-D Warranty Claims Data
Warranty Claim Analysis Using Supplementary Data
Warranty Claim Analysis Using Only Failure Data
Regression Models for Analysis of Warranty Claims Data
Forecasting Warranty Claims and Costs
Use of Warranty Data in Analysis of Current Operations and New Product Development
Part IV: Case Studies
Case Study 1: Analysis of Automobile Components Warranty Claims Data
Case Study 2: Analysis of Claims Data on Copy Machines
Case Study 3
About the author
Wallace R. Blischke, holds a PhD in Statistics and serves as Professor Emeritus at Marshall School of Business, University of Southern California.
D. N. Prabhakar Murthy, PhD, is Professor of Engineering and Operations Management at the University of Queensland, St. Lucia, Australia.
Summary
Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development.
Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.
Additional text
From the reviews:
“This book, consisting of eighteen chapters in six parts, presents a detailed study of problems associated with warranty data collection and analysis. … Throughout this well-written book a large number of references are provided which point the reader to the necessary detailed academic bibliography on each topic, making this very interesting book an useful handbook and essential tool for anyone interested in the collection and analysis of warranty data.” (Efstratios Rappos, Zentralblatt MATH, Vol. 1226, 2012)
Report
From the reviews:
"This book, consisting of eighteen chapters in six parts, presents a detailed study of problems associated with warranty data collection and analysis. ... Throughout this well-written book a large number of references are provided which point the reader to the necessary detailed academic bibliography on each topic, making this very interesting book an useful handbook and essential tool for anyone interested in the collection and analysis of warranty data." (Efstratios Rappos, Zentralblatt MATH, Vol. 1226, 2012)
