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Informationen zum Autor Dr Amy L. Fraher is Associate Professor and Chief Pilot of the Aviation Operations Program and Director of the International Team Training Center at San Diego Miramar College. She is a retired U.S. Navy Commander, Naval Aviator and former United Airlines pilot with 6,000 mishap-free flight hours in four jet airliners, five military aircraft and several types of civilian airplanes. A crisis management expert with almost thirty years of leadership experience in high-risk fields, she is a member of the Washington Post Leadership Panel. As Principal Consultant of Paradox and Company and qualified LeanSixSigma Green Belt, she consults internationally with a broad range of organizations. Her focus is on improving team performance in high-risk organizations by helping people understand how group dynamics can debilitate operations. She is the author of Group Dynamics for High-Risk Teams (2005) and A History of Group Study and Psychodynamic Organizations (2004). Her essays have appeared in journals such as History of Psychology, Human Relations, Socio-Analysis and Organisational and Social Dynamics. Zusammenfassung This original analysis of the complex dynamics of high-risk fields offers five compelling case studies of critical incidents from initiation to crisis resolution. Inhaltsverzeichnis Introduction: how teamwork is more important than technical prowess; 1. Rethinking normal accidents and human error - a new view of crisis management; 2. USS Greeneville - the downside of charismatic leadership; 3. The Hillsborough football disaster - explosive team chemistry; 4. American Airlines flight 587 - latent failures align; 5. Bristol Royal Infirmary - the price of organizational overreach; 6. US Airways flight 1549 - thinking through crisis; 7. Team resource management.
