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Provides transcripts from and assessments of the first season of the Breaking Banks radio show, examining the massive upheaval facing the banking industry today involving consumer shifts, technological changes and increased government scrutiny.
List of contents
Acknowledgments xi
About the Author xiii
Introduction: An Industry Being Reborn and Reinvented xv
Chapter 1: A New Take on Credit and Lending 1
Chapter 2: The Era of the Faster, Smarter Payment 23
Chapter 3: Banks that Build Their Brand without Branches 47
Chapter 4: How the Crowd Is Changing Brand Advocacy in Banking 71
Chapter 5: Not Your Father's Banking Habits 91
Chapter 6: Is Bitcoin the End of Cash? 115
Chapter 7: Moving from Personal Financial Management to Personal Financial Performance 137
Chapter 8: When Technology Becomes Humanlike, Does a Real Human Provide a Differentiated Experience? 151
Chapter 9: Here Come the Neo-Banks! 165
Chapter 10: Building Experiences Customers Love 197
Chapter 11: Money Can Buy Happiness 223
Conclusion: We're Not Breaking Banking, We're Rebooting and Rebuilding It 239
Index 253
About the author
BRETT KING is widely considered the foremost global expert on retail banking innovation. He achieved international acclaim for his bestselling book
BANK 2.0, which topped category lists in the UK, USA, Germany, Japan, Canada, France, Russia, and Asia. King is the founder and CEO of Moven, a retail mobile service money service, and hosts the
BREAKING BANKS Radio Show. He was voted American Banker's Top Innovator of the Year in 2012.
Summary
Insights from the strategists at the heart of the banking revolution Breaking Banks: The Innovators, Rogues, and Strategists Rebooting Banking provides a true insider's perspective on the massive upheaval facing the banking industry today.
