Administrative Assistant's and Secretary's Handbook

From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time.

Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including:

Creating graphics, charts, and presentations ● Microsoft Word, Excel, Outlook, and Publisher ● Web conferencing ● Electronic and paper filing systems ● Recordkeeping ● Research skills ● Travel arrangements ● Meeting planning and management ● Business math ● Computer and software troubleshooting ● And much more

Extensively updated, the fifth edition of the Administrative Assistant's and Secretary's Handbook contains new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications.

Today's administrative jobs are demanding and constantly changing. The latest edition of this best-selling guide will help professionals everywhere come out on top.

List of contents

Contents

Preface

SECTION ONE: GENERAL PROCEDURES
1 Overview for the New Administrative Assistant
2 Daily Routine
3 Telephone Usage
4 Mail Services and Shipping
5 Travel Arrangements
6 Meetings
7 Time Management
8 Keeping Accurate Records

SECTION TWO: OFFICE EQUIPMENT AND COMPUTERS
9 Office Equipment
10 Mobile Computing
11 Using Microsoft Windows
12 Using Apple Macintosh
13 Email
14 Using the Internet
15 Web Conferencing
16 Data Security
17 Troubleshooting Computer Problems
18 Office Ergonomics

SECTION THREE: OFFICE PRODUCTIVITY SOFTWARE
19 Common Microsoft Office Features
20 Using Microsoft Word
21 Using Microsoft PowerPoint
22 Using Microsoft Excel
23 Using Microsoft Publisher
24 Using Microsoft OneNote
25 Using Microsoft Outlook
26 Using Microsoft Web Applications
27 Gmail and Google Docs

SECTION FOUR: BUSINESS DOCUMENTS
28 The Business Letter
29 Other Written Communications
30 Forms of Address
31 Legal Documents

SECTION FIVE: LANGUAGE USAGE
32 Grammar
33 Language Usage and Style
34 Common English Usage Problems
35 Spelling
36 Pronunciation
37 Punctuation
38 Numerals

SECTION SIX: FINANCIAL ACTIVITIES
39 Bookkeeping and Accounting
40 Weights and Measures
41 Business Math

SECTION SEVEN: CAREER ADVANCEMENT
42 Your Future
43 Presentation Skills
44 Communications Skills
45 Office Management and Supervision

Index

About the Authors

About the author

JAMES STROMAN has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team.KEVIN WILSON is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. JENNIFER WAUSON is President of Videologies, Inc.
JENNIFER WAUSON is President of Videologies, Inc.

Summary

The expectations and duties of the modern-day administrative assistant are higher and more stressful than ever before. The Administrative Assistant’s and Secretary’s Handbook will help professionals everywhere come out on top.
From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time--and all with a smile. They spend all day helping others, but who is going to help them?
For office professionals seeking to improve their performance and enhance their value to employers, this handbook is the definitive source of help for these true jack-of-all-trades.
In The Administrative Assistant’s and Secretary’s Handbook, you will find information on topics such as:

• Creating graphics, charts, and presentations;
• Microsoft Word, Excel, Outlook, and Publisher;
• Web conferencing;
• Electronic and paper filing systems;
• Recordkeeping;
• Meeting planning and management;
• Business math and much more!

Extensively updated with new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, computer & software troubleshooting, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications, this bestselling guide will help these unsung heroes shine in the eyes of all their coworkers.

Product details

• Authors: James Stroman, James Wilson Stroman, Jennifer Wauson, Kevin Wilson
• Publisher: Amacon Book Division
• Languages: English
• Product format: Hardback
• Released: 01.07.2014
• EAN: 9780814433522
• ISBN: 978-0-8144-3352-2
• No. of pages: 560
• Series: Agency/Distributed
• Subjects: Social sciences, law, business > Business; BUSINESS & ECONOMICS / Office Management, BUSINESS & ECONOMICS / Reference, BUSINESS & ECONOMICS / Secretarial Aids & Training