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"This book provides the necessary background knowledge, conceptual frameworks, and practicalsteps to shift organizational L&D onto a new and more meaningful track. It begins byoutlining the needs of the field as well as its barriers. It then provides a research-based grounding on how people really work, and learn and using that framework, the roles of support across courses,performance support, and informal learning are detailed. Practical steps are laid out to shift L&D processes to an alignment with organizational goals, performer needs, and meaningful outcomes. Ultimately, the book ties back into business needs and the larger context, with advice for managers, practitioners, and executives. Steeped in research and peppered with sidebars, vignettes, and illustrations, this is a handbook for the future of learning. 1. Current State of L&D Our World Our Industry 2. How people learn today Our brains Social Technology 3. Aligning Organizational Learning Realign Redesign Reprocess 4. Putting it allTogether Leadership Takes less time! Organization Change Being Strategic Being Opportunistic The Long Game"--
List of contents
Foreword xi
Preface xv
Acknowledgments xvii
About the Author xxi
Introduction xxiii
Why xxiii
What xxiii
How xxv
Use xxvi
1 A Call to Arms 1
#Fail 1
Harnessing Magic 4
Performance 6
Bottom Line 7
Section 1 Status Quo 9
2 Our World 11
Change 11
Change in Companies 14
Bottom Line 16
3 Our Industry 17
Inadequate 18
Event-Ful 19
Cobbler's Children 21
Wrong Focus 22
Disengaging 24
Insufficient Practice 25
Antisocial 25
Unresolved 26
Rigid 27
Mismeasured 28
Mythed Foundations 28
Barriers 30
No Credibility 31
Bottom Line 31
Section 2 "To Hand" 33
4 Our Brains 35
Our Brains in Action 36
Our Brains on Learning 39
Bottom Line 45
5 Our Organizations 47
Empowerment 48
Communication 49
Culture 53
Bottom Line 55
6 Our Technology 57
Formal 57
Performance Support 61
Social 62
Mobile 66
Infrastructure 68
Bottom Line 71
Section 3 Aligning 73
7 A Framework for Moving Forward 75
Bottom Line 80
8 What Does This Look Like? 81
Stakeholder Perspectives 81
Case Studies 89
Mark Britz 89
Tulser 93
Jane Bozarth 99
Allison Anderson 104
Charles Jennings 109
Assess Yourself 115
Bottom Line 124
9 Re-Think 127
Performance as Strategy 128
Doing Less 131
Learning as Culture 132
Organization 135
Supporting Work 136
Bottom Line 138
Leader Reflections 139
Allison Rossett 139
Marc Rosenberg 142
Section 4 Path Forward 147
10 Re-Do 149
Performance Consulting 150
Development Facilitation 160
Prioritization 165
Measured 167
Tech 170
Pragmatics 176
Bottom Line 179
11 Moving Forward 181
Parallel Paths 182
The Money Story 185
The Long Game 186
Conclusion 188
References 191
Appendix A: The LPI Capability Map 199
Appendix b: The Towards Maturity Model 203
Appendix c: ASTD Competency Model 207
Index 209
