Banking Services and the Consumer (Rle: Banking & Finance)

This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.

List of contents

Introduction. Note on terminology. 1. Conclusions and Recommendations 2. Banking Services and the Consumer 3. Cash, Cheques, Credits, Debits and Charges 4. Access to Banking Services 5. New Technology 6. Banking Services and the Law 7. The Resolution of Disputes Between Bank and Customer 8. Saving and Borrowing 9. Competition and Regulation 10. Northern Ireland and Scotland 11. Executor and Trustee Services. Appendix.

About the author

Authored by Consumer Focus,

Summary

This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work – all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.

Product details

• Authors: Consumer Focus, Consumer Focus
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 10.03.2014
• EAN: 9780415751643
• ISBN: 978-0-415-75164-3
• No. of pages: 246
• Series: Routledge Library Editions: Banking & Finance; Routledge Library Editions: Banking & Finance
• Subjects: Non-fiction book > Dictionaries, reference works > Dictionaries, encyclopaedias; Social sciences, law, business > Business > Business administration; Business & Economics / General, Economics, BUSINESS & ECONOMICS / Economics / General, BUSINESS & ECONOMICS / Banks & Banking, REFERENCE / General, BUSINESS & ECONOMICS / Finance / General, Finance & accounting, Finance and accounting