Process-Oriented Dynamic Capabilities - Framework Development, Empirical Applications and Methodological Support

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

List of contents

Exposition.- Research Background.- Research Approach.- Results.- Discussion.- Conclusion.

Summary

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

Product details

• Authors: Ralf Plattfaut
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 22.10.2013
• EAN: 9783319032504
• ISBN: 978-3-31-903250-4
• No. of pages: 60
• Dimensions: 159 mm x 7 mm x 241 mm
• Weight: 125 g
• Illustrations: XI, 60 p. 12 illus.
• Series: SpringerBriefs in Information Systems; SpringerBriefs in Information Systems
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing; Social sciences, law, business > Business > General, dictionaries; C, Business and Management, computer science, IT in Business, Management of Computing and Information Systems, IT Operations, Information Technology, Management science, Maintenance & repairs, information architecture, Management information systems, Business—Data processing, Business applications