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Informationen zum Autor Frances Kay, now retired, was a consultant to specialist firms and assisted them in establishing and developing corporate networks and relationships for business development. In addition to her many years of work experience covering politics, diplomatic service and law, Frances has published over twenty business books including Successful Networking, Understanding NLP and Understanding Emotional Intelligence , all published by Kogan Page. She is a former editor of The Good Retirement Guide , also published by Kogan Page. Neilson Kite has been a manager, businessman, director of a number of knowledge industry companies, marketing consultant, mentor, coach and trainer in management and communication techniques. He has been widely published in the media on business topics and recently undertook ground-breaking work for the UN's International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communication topics. Klappentext Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis. By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence. Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.Shows you how to use emotional intelligence to write a CV, inspire team work and build your confidence Zusammenfassung Emotional intelligence! more than IQ and technical know-how! gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage! emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes! help you perform better at interview and job applications and improve your decision making on a day to day basis.By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language! Understanding Emotional Intelligence will show you how to negotiate more effectively! develop leadership skills! develop an emotionally aware organisation! use EQ as a management strategy! manage relationships with colleagues and develop your self-confidence.Featuring ten traits of emotionally intelligent people and including advice on social networking and communication! Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way! helping you to make radical changes in the way you approach people! life and work. Inhaltsverzeichnis Introduction 1 Emotional intelligence explained and illustrated 2 Emotional intelligence building blocks 3 Ten character traits of emotionally intelligent people and ten of those who are not 4 Emotions and their impact on work and life 5 Emotional intelligence and the roles people play 6 The evolution of an emotionally intelligent organization 7 Emotional intelligence blind spots 8 Persuasiveness in business 9 Emotional intelligence and 20 business sit...
