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Robert R. Ulmer is Professor and Chair of the Department of Speech Communication at the University of Arkansas at Little Rock.
His teaching, research, and consulting interests focus on creating effective organizational and crisis communication through renewal, growth, and opportunity. In addition, he has research interests in communication ethics, communication and leadership, as well as risk and health communication.
He has also secured numerous grants and contracts to support his research in risk and crisis communication. He is also served as a consultant working with a wide variety of public, private, governmental, and not-for-profit organizations on how to effectively prepare for and manage risk and crises effectively. He has worked with the United States Center for Disease Control and Prevention on pandemic influenza preparedness. He is an affiliate of the National Center ?for Food Protection and Defense where he develops robust case studies as surrogates for better understanding effective responses to terrorism in food systems. He has also worked with several insurance and financial organizations following the most recent financial crisis on renewal following system wide failures and crisis. Finally, he works extensively with local public health on natural disaster and crisis preparedness and response.
He has published articles in Management Communication Quarterly, Communication Yearbook, The Journal of Business Ethics, Public Relations Review, the Journal of Organizational Change Management, the Journal of Applied Communication Research, the Handbook of Crisis Communication, Argumentation and Advocacy, Public Relations Review, Communication Studies, the Handbook of Risk and Crisis Communication, The Encyclopedia of Public Relations, and The Handbook of Public Relations.
Klappentext In this fully updated Third Edition, three of today's most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. It provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis.reader practical advice on how to effectively manage and overcome a crisis. It provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis. Zusammenfassung Provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Inhaltsverzeichnis PrefaceAcknowledgmentsPART 1: THE CONCEPTUAL FOUNDATIONChapter 1. Defining Crisis CommunicationChapter 2. Understanding Crisis Communication Theory and PracticePART 2. THE LESSONS AND PRACTICAL APPLICATIONChapter 3. Lessons on Effective Crisis CommunicationChapter 4. Applying the Lessons to Produce Effective Crisis CommunicationChapter 5. Lessons on Managing Crisis Uncertainty EffectivelyChapter 6. Applying the Lessons for M...
