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Informationen zum Autor W. Timothy Coombs (PhD! Public Affairs and Issues Management! Purdue University) is a professor in the Nicholson School of Communication at the University of Central Florida. His books include Applied Crisis Communication and Crisis Management: Cases and Exercises! Code Red in the Boardroom!and! with Sherry Holladay! Managing Corporate Social Responsibility! PR Strategy and Application! and The Handbook of Crisis Communication. His crisis communication research was awarded the 2002 Jackson! Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America. Dr. Coombs has published more than 40 research articles! most focusing on crisis communication! as well as more than 30 book chapters on the subject. He has worked with consulting firms in the U.S. and Europe on ways to improve crisis communication efforts for their clients! and has been invited by governments and businesses around the world to present his ideas and insights into crisis communication. Klappentext Crisis communication is a rapidly evolving field which is producing an increasing amount of research globally. The study of crisis communication is of interest to scholars and researchers from across the board of disciplines; such as in public relations, corporate communication, organizational communication, health communication, rhetoric, marketing, and information sciences. Because communication is instrumental to all phases of a crisis, the term captures a broad range of aspects: pre-crisis, the crisis response, and post-crisis. For the first time, the most influential papers on this multidisciplinary and complex topic have been brought together in this 4-volume major work, which also includes an introductory chapter to the work, written by editor Timothy Coombs. Volume One: Origins of Crisis Communication Volume Two: Theory Development in Crisis Communication Volume Three: Crisis Communication Connects with Other Strategic Communication Fields Volume Four: Crisis Communication Evolves: Digital Channels, Globalization, and Critiques Zusammenfassung For the first time! the most influential papers on the multidisciplinary and complex topic of crisis communication have been brought together in this four-volume major work! which also includes an introductory chapter to the work! written by editor Timothy Coombs. Inhaltsverzeichnis VOLUME ONE: ORIGINS OF CRISIS COMMUNICATION RHETORICAL ORIGINS OF CRISIS COMMUNICATION Overview to Crisis Communication Crisis Communication - W. Timothy Coombs A Developing Field Crisis Communication - William Crandall, John Parnell and John Spillan Crisis Communication - W. Timothy Coombs CORPORATION APOLOGIA CBS versus Mobil Oil - G. Dionisopolous and S. Vibbert Charges of Creative Book-Keeping in 1979 Apologies and Public Relations Crises at Chrysler, Toshiba and Volvo - Keith Hearit Corporate Apologia - Keith Hearit When an Organization Speaks in Defense of Itself Corporate Publics and Rhetorical Strategies - Richard Ice The Case of Union Carbide¿s Bhopal Crisis Treachery by Any Other Name - Jeffrey Hobbs A Case Study of the Toshiba Public Relations Crisis IMAGE RESTORATION Image Restoration Theory - William Benoit A Theory of Image Restoration - William Benoit A Critical Analysis of USAir¿s Image Repair Discourse - William Benoit and Anne Czerwinski IMPRESSION MANAGEMENT Legitimation Endeavors - Maria Watkins Allen and Rachel Caillouet Impression Management Strategies Used by an Organization in Crisis Managing Organizational Legitimacy - Joseph Massey Communication Strategies for Organizations in Crisis FOCUSING EVENT ValuJet fFight 592 - D. Fishman Crisis Communication Theory Blended and Extended WIDER VIEW OF STRATEGY Com...
