Read more
Informationen zum Autor TAMARA L. GILLIS, Ed.D., ABC, is professor and chairman of the Department of Communications at Elizabethtown College, Pennsylvania. She is an accredited business communicator through the International Association of Business Communicators (IABC), a past chairman of the IABC Research Foundation, and the 2004 recipient of the IABC Research Foundation Lifetime Friend Award. The International Association of Business Communicators and the IABC Research Foundation provide professional development programs and groundbreaking research representing the best global communication practices, ideas, and experiences that enable communicators to develop highly ethical and effective performance standards. Klappentext The IABC Handbook of Organizational Communication THIS NEW EDITION of The IABC Handbook of Organizational Communication contains a comprehensive collection of practical knowledge about successful corporate communication and its effect on an organization as a whole. Thoroughly revised and updated to meet the realities of today's organizational environment, the second edition of The IABC Handbook of Organizational Communication includes fresh case studies and original chapters. This vital resource contains information that is relevant to communicators in any organization, from global conglomerates to small businesses, public companies to private firms, and for-profits to nonprofits. The expert contributors cover a wealth of relevant topics, including how to excel at executive communication and executive coaching, an in-depth examination of communication counsel, a review of communication and ethics as a whole, a review of corporate social responsibility and sustainability issues, and how to prepare for communication during a crisis. The book also contains information on current issues and trends such as the effects of the recent recession and new technologies that affect strategic communication management. A review of internal and employee communication issues, the growing need for international and multicultural communication, and strategies for combining traditional and social media are explored in detail. Whether you are a professional communicator or a corporate executive without a background in the communication discipline, you will gain new insight into traditional and emerging issues in organizational communication and learn what it takes to reach stakeholders both inside and outside the organization. Zusammenfassung This thoroughly revised and updated edition includes all new case studies and new original chapters. Inhaltsverzeichnis Foreword xi by Natasha Nicholson Preface xiii About the Authors xix Part One: Foundations of Business Communication 1 1 Characteristics of Excellent Communication 3 James E. Grunig, Larissa A. Grunig 2 The Corporate Communicator: A Senior-Level Strategist 15 Nick Durutta 3 Organizational Culture 28 Paul M. Sanchez 4 Communication and the High-Trust Organization 41 Pamela Shockley-Zalabak, Sherwyn Morreale 5 Communication Ethics: Think Like a Professional: Don't Be Idealistic When Sorting Out Right from Wrong 54 Mark McElreath 6 Corporate Social Responsibility: The Communicator's Role as Leader and Advocate 67 Mary Ann McCauley 7 Corporate Social Responsibility and Sustainability 79 Rob Briggs Part Two: Managing Communication 97 8 Strategic Approaches to Managing the Communications Function 99 Diane M. Gayeski 9 Strategic Planning: Timeless Wisdom Still Shapes Successful Communication Programs 113 Lester R. Potter 10 Issues Management: Linking Business and Communication Planning 124 George McGrath 11 Communicating Change: When Change Jus...
