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Informationen zum Autor Katrina Pugh is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting/IBM, JPMorgan, Intel Corporation, and Fidelity Investments. Klappentext One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. However, most businesses find that the knowledge transfer process is rarely effective, as more often than not shared ideas fail to get put to work where they can have the biggest impact. Sharing Hidden Know-How outlines a proven process aimed directly at this thorny problem. The book shows how to scope topics, foster the correct tone, conduct a knowledge capture event, and integrate found knowledge into the organization. Developed by Katrina Pugh (an expert in business planning and knowledge-based transformation) the Knowledge Jam method is unique among innovation processes in that it uses conversation (not simply databases, tweets or threads) to capture information and context . Context improves our ability to apply knowledge toward projects that improve productivity, competitiveness and innovation. The Knowledge Jam process is built around the disciplines of facilitation, conversation, and translation . These bring into balance the coordination, expansion, and pragmatic "pull" of knowledge into its future uses around the organization. Knowledge Jam moves things along efficiently, with a shared sense of responsibility for helping last month's or last year's insights to transform into today's innovative products, functions or regional strategies. A practical hands-on resource, Sharing Hidden Know-How clearly shows how to define, sell, staff, launch, and evaluate a successful Knowledge Jam program. Pugh also makes a case for using Knowledge Jam as culture?of intention, openness, and stewardship ?underpinning such tools of change as collaborative planning and social technology adoption. Rich with case studies, how-to templates, and adaptations, Sharing Hidden Know-How gives leaders, facilitators and consultants a toolkit for handling today's thorny knowledge problems, and the disciplines to "jam" productively among the manager-musicians of our changing world. Zusammenfassung To manage business operations let alone innovate amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks in the teams, processes and experts that comprise them. Inhaltsverzeichnis Foreword by Nancy M. Dixon ix Introduction xiii Chapter One: Knowledge Jam Rationale: Solving Thorny Problems 1 What's Not Working? 3 Blind Spots 6 Mismatches 9 Knowledge Jails 11 Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14 Chapter Two: Knowledge Jam Basics 19 Step 1: Select 22 Step 2: Plan 24 Step 3: Discover/Capture 25 Step 4: Broker 27 Step 5: Reuse 29 Chapter Three: Discipline 1: Facilitation 31 The Facilitator's Mandate 33 1. Facilitating the Select Step 34 2. Facilitating the Plan Step 38 3. Facilitating the Discover/Capture Step 49 4. Facilitating the Broker Step 64 5. Facilitating the Reuse Step 65 Chapter Four: Discipline 2: Conversation 67 Posture of Openness 69 Pursuit of Diversity 74 Practices of Dialogue 80 Chapter Five: Discipline 3: Translation 89 Brokers' Motivators 91 Brokering Basics 94 Chapter Six: Bespeckled, Married, and Emancipated 107 Boundary-Spanning 108 Surfacin...
