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Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Klappentext PROVEN TIPS TO HANDLE EVERYDAY MANAGEMENT SITUATIONS--ALL IN A FAST-MOVING, EASY-TO-REFERENCE FORMAT Managing people is one of the most demanding yet career-enhancing and rewarding skills you can have. Skills for New Managers , Second Edition, provides everything you need to excel as a manager from day one. From hiring productive employees to developing mentoring, leadership, and coaching skills, this fast-paced, easy-to-understand guide is your blueprint for managing your staff to success. Getting results by knowing when to speak up--and when to listenMotivating your staff to exceed expectationsDelegating tasks and dealing with crisesRunning meetings that are organized and focused Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:Clear definitions of key terms and conceptsTactics and strategies for managing your staffTips for executing the tactics in the bookPractical advice for minimizing the possibility of errorWarning signs for when things are about to go wrongExamples of successful management tacticsSpecific planning procedures, tactics, and hands-on techniques Zusammenfassung Features proven tips to handle everyday management situations. This title provides what you need to excel as a manager from day one. It features getting results by knowing when to speak up - and when to listen; motivating your staff to exceed expectations; delegating tasks and dealing with crises. Inhaltsverzeichnis Introduction ix About the Author xiv 1. The Perfect New Manager 1 Who's Your Model? 1 Rating Your Leadership 3 Drafting Your Own "Management Credo" 5 Paying the Price of Success 8 "Use" Your Employees-Without Making Them Feel Used 9 Testing Your Assumptions 11 New Manager's Checklist for Chapter 1 13 2. Piercing Six Myths of Management 15 Myth 1: You Must Call All the Shots 16 Myth 2: You Can't Trust Anyone 18 Myth 3: You Must Remain Objective at All Times 19 Myth 4: You Must Defend Your Staff 20 Myth 5: You Cannot Back Down 22 Myth 6: You're the Best Teacher 24 New Manager's Checklist for Chapter 2 26 3. Building Momentum in a New Job 27 Consistency Counts 27 Love at First Sight? 29 Score a Quick Win 32 Unclog "Input Channels" 34 Are You Ready for Anything? 37 New Manager's Checklist for Chapter 3 39 4. Managing to Listen 41 Tapping the Power of Silence 43 What's to Learn? 44 The Three Steps of Listening 46 Fighting Off the Defensive Reflex 49 How's Your Body Language? 51 New Manager's Checklist for Chapter 4 52 5. Speaking Like a Leader 55 A Voice That Roars 55 Packaging Your Points 58 Pruning the Deadwood 60 Asking the Right Questions 63 Make Your Words Sink In 65 New Manager's Checklist for Chapter 5 67 6. The Art of Motivation 69 Press the Right Buttons 70 Moving Beyond Money 75 Knowledge: The Ultimate Motivator 77 Motivating the "Unmotivatable" 80 New Manager's Checklist for Chapter 6 82 7. Dishing Out Criticism 83 Focus on Performance! Not Personality 85 Express Criticism as a Question 88 Connect Past to Future 91 Avoid Criticism That Bites Back 92 New Manager's Checklist for Chapter 7 95 8. Discipline That Pays Off 97 What's at Stake? 97 Disciplining the Uncooperative Pest 99 How to Play Referee 100 When to "Write Up" an Employee 102 Getting Personal 105 Discipline That Sticks 108 New Manager's Checklist for Chapter 8 109 9. The Organized Manager 111 Are You Running on Time? 112 Maximi...
