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ITIL Service Strategy (German Translation) - 2nd edition

English, German · Paperback / Softback

Description

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Product details

Authors Axelos, Cabinet Office, Great Britain: Cabinet Office
Publisher External catalogues_UK
 
Languages English, German
Product format Paperback / Softback
Released 30.04.2013
 
EAN 9780113313853
ISBN 978-0-11-331385-3
Dimensions 218 mm x 282 mm x 31 mm
Subjects Natural sciences, medicine, IT, technology > IT, data processing

Informatik, Vereinigtes Königreich, Großbritannien, Prozessmanagement, Management / Prozessmanagement, Service-Management, Management / Service-Management, ITIL - IT-Infrastructure Library

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