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Informationen zum Autor William Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager. Klappentext Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management. Inhaltsverzeichnis Preface Acknowledgments Part ONE Conflict Components Chapter 1 The Nature of Conflict Interpersonal Conflict Depends on Interpersonal Communication Family Relationships..... Love Relationships..... The Workplace..... The Importance of Skill Development..... Preventing Destructive Conflict.....Conflict Defined..... An Expressed Struggle..... Interdependence..... Perceived Incompatible Goals..... Perceived Scarce Resources..... Interference...... Understanding Destructive Conflict...... The Four Horsemen...... Stressful Drama Examples..... Escalatory Spirals..... Avoidance Spirals...... Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors..... Metaphors Reflecting Danger Metaphors Reflecting Opportunity The Lens Model of Conflict..... The Dangers of Single Focus..... Identify The Filters on Your Lens..... Gender Filters..... Cultural Filters..... Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP..... Topic Goals: What Do We Want?..... Relational Goals: Who Are We to Each Other?..... Identity, or Face-Saving, Goals: Who Am I in This Interaction?..... Process Goals: What Communication Process Will Be Used?..... The Overlapping Nature of TRIP Goals..... Goals Change in Interaction..... Prospective Goals..... Transactive Goals..... Retrospective Goals..... Goal Clarity..... Clarify Your Goals Estimate the Other's Goals..... Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power..... Either/Or Power..... Both/And Power..... Power Denial..... A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies..... Resources Control Interpersonal Linkages Communication Skills Expertise Assessing Your Relational PowerPower Imbalances..... High Power..... Low Power..... Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue..... Restraint..... Focus on Interdependence The Power of Calm Persistence..... Stay Actively Engaged..... Empowerment of Low-Power People by High-Power People..... Metacommunication..... What to Say When You Are Low Power..... Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance..... Avoidance and Culture..... The Avoid/Criticize Loop..... Avoiding..... Dominating..... Destructive Domination..... Threats..... Compromise..... Competition..... Obliging..... Integrating..... Cautions About Styles.....Verbal Aggressiveness and Verbal Abuse Bullying..... Violence.....
