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Klappentext Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management! Business Process Modeling! Simulation and Design! Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition * Three completely revised chapters that incorporate ExtendSim 8 * An introduction to simulation * A chapter on business process analytics Developed from the authors' many years of teaching process design and simulation courses! the text provides students with a thorough understanding of numerous analytical tools that can be used to model! analyze! design! manage! and improve business processes. It covers a wide range of approaches! including discrete event simulation! graphical flowcharting tools! deterministic models for cycle time analysis and capacity decisions! analytical queuing methods! and data mining.Unlike other operations management books! this one emphasizes user-friendly simulation software as well as business processes! rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design! this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors. Zusammenfassung Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management! Business Process Modeling! Simulation and Design! Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently.New to the Second EditionThree completely revised chapters that incorporate ExtendSim 8An introduction to simulationA chapter on business process analyticsDeveloped from the authors' many years of teaching process design and simulation courses! the text provides students with a thorough understanding of numerous analytical tools that can be used to model! analyze! design! manage! and improve business processes. It covers a wide range of approaches! including discrete event simulation! graphical flowcharting tools! deterministic models for cycle time analysis and capacity decisions! analytical queuing methods! and data mining. Unlike other operations management books! this one emphasizes user-friendly simulation software as well as business processes! rather than only manufacturing processes or general operations management problems.Taking an analytical modeling approach to process design! this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors. Inhaltsverzeichnis Introduction to Business Process DesignWhat Is a Business Process?Essence of Business Process DesignBusiness Process Design! Overall Business Performance! and StrategyWhy Do Inefficient and Ineffective Business Processes Exist?Process Management and Process-Oriented Improvement ProgramsProcess Management and the Power of Adopting a Process ViewSix Sigma Quality ProgramsBusiness Process ReengineeringRevolutionary versus Evolutionary ChangeFramework for Business Process-Design ProjectsStep 1: Case for Action and Vision StatementsStep 2: Process Identification and SelectionStep 3: Obtaining Management...
