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Informationen zum Autor ANTHONY MERSINO, PMP, PMI-ACP has more than 26 years of project management experience. He has trained and consulted on Project Leadership and Agile methods for a wide variety of clients. Klappentext The one skill the project manager was never trained on is the one he can't succeed without! ."..covers all the people skills that project managers need to get the job done."" --Project Management Tips " Zusammenfassung You’ve spent years gathering the technical intelligence you need for this challenging career--now separate yourself from the pack by increasing your emotional intelligence! As recent research has indicated that emotional intelligence (EI) now accounts for 70 to 80 percent of management success, there is no doubt that today’s successful project manager needs strong interpersonal skills and the ability to recognize emotional cues to lead their teams to success--the technical expertise the position depended on so greatly in the past simply isn’t enough anymore! Emotional Intelligence for Project Managers introduces you to all facets of EI and shows how emotions can be leveraged to meet project goals. Project managers strong in technical skills but needing help in the EI department will learn how to: Set the tone and direction for the project Communicate effectively Motivate, inspire, and engage their team Encourage flexibility and collaboration Deal productively with stress, criticism, and change Establish the kind of high morale that attracts top performers Now in its second edition, Emotional Intelligence for Project Managers includes several expanded sections on self-awareness and self-management, as well as a new chapter on using EI to lead Agile Teams and a close look at Servant Leadership. Inhaltsverzeichnis CONTENTS Acknowledgments ix PART 1 An Introduction to Emotional Intelligence 1 1My Growth in Emotional Intelligence 3 A Dangerous Situation 3 Emotional Mastery for Project Managers 5 Project Management Is Competitive 6 The Rules for Project Managers Have Changed 7 What Is Emotional Intelligence? 8 Measuring Your Emotional Intelligence 9 The Good News About Emotional Intelligence 12 Applying Emotional Intelligence to Project Mangement 12 Emotional Intelligence Is Vital to Project Managers 18 2A Brief Primer on Emotional Intelligence 21 The Popularity of Emotional Intelligence 21 Some Useful Definitions 22 How to Improve Your Understanding of Emotional Intelligence Concepts 29 Learning About Emotional Intelligence Is Only the First Step 30 PART 2 Project Management Begins with Self-Management 33 3Self-Awareness 35 An Introduction to Self-Awareness 35 Emotional Self-Awareness 36 Accurate Self-Assessment 50 Self-Confidence 52 Techniques to Improve Your Self-Awareness 53 Personal Action Plan: Self-Awareness 60 4Self-Management 61 The Emotional Intelligence Model for Project Management 62 Self-Control 63 Prethinking or Foreshadowing 72 Techniques to Improve Our Self-Control 87 Personal Action Plan: Self-Management 93 PART 3 Building Project Stakeholder Relationships 95 5Social Awareness 97 An Introduction to Social Awareness 97 Empathy 100 Seeing Others Clearly 106 Organizational Awareness 112 Emotional Boundaries 117 Techniques for Improving Our Social Awareness 122 Personal Action Plan: Social Awareness 125 6Relationship Management 126 An Introduction to Relationship Management 126 Stakeholder Rela...
