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Zusatztext 57528865 Informationen zum Autor Rob Jolles Klappentext Sooner or later we all find ourselves in situations where we need to change people's minds to help them see where their best interests lie. It comes up in countless personal and professional situations. As a salesman, manager, corporate trainer, and for 30 years a professional speaker, bestselling author Rob Jolles knows first hand how to translate the lessons in influence traditionally taught to those in sales for non-salespeople. Jolles lays out a simple, flexible, repeatable process that begins with establishing genuine trust and connection by asking the right questions, not by telling people what you think they need. You're not trying to force someone to come to a conclusion that only benefits you-that is manipulation. Your task is to explore and expose through dialogue the pain caused by the problem the other person is facing, and the consequences that could result from not dealing with the problem, and to work with them so that they see what you're suggesting will benefit them and those they care about. That is influence. The book is filled with sometimes funny, sometimes moving stories of the principles behind Jolle's approach in action. These stories emphasize the hard line between influence and manipulation. Sometimes we have to take a stand, reach down deep, and help people change their minds. But rather than feeling badly, we need to believe in something bigger. We need to believe there is a clear, ethical line between influence and manipulation, and to stay on the right side of that line. Zusammenfassung Persuade! Don’t Push! Surely you know plenty of people who need to make a change! but despite your most well-intentioned efforts! they resist because people fundamentally fear change. As a salesman! father! friend! and consultant! Rob Jolles knows this scenario all too well. Drawing on his highly successful sales background and decades of research! he lays out a simple! repeatable! predictable! and ethical process that will enable you to lead others to discover for themselves what and why they need to change. Whether you hope to make a sale or improve a relationship! Jolles’s wise advice—illustrated through a bevy of sometimes funny! sometimes moving! always illuminating stories—will help you ensure that changing someone’s mind is never an act of coercion but rather one of caring and compassion. Inhaltsverzeichnis Preface Chapter 1 - Changing Minds; Changing Lives Chapter 2 - Inside the Minds of those you are Changing Chapter 3 - Establishing Trust Chapter 4 - The Blueprint for Changing Minds Chapter 5 - Committing to Change Chapter 6 - Initiating Change Chapter 7 - I Object! Chapter 8 - How to Change YOUR Mind Who Am I? A "Sto-em" How to Change Minds Worksheet Appendix: Influence without Manipulation Acknowledgments Index About the Author...
