Transforming It Culture - How to Use Social Intelligence, Human Factors, Collaboration to

Informationen zum Autor FRANK WANDER is founder and CEO of the IT Excellence Institute, an organization dedicated to answering Peter Drucker's challenge to increase the productivity of knowledge workers. Prior to starting the Institute, Frank was CIO at Guardian Life for more than five years, transforming the culture and capability of IT to deliver business projects on time and on budget, across 90% of its portfolio. He is a highly sought-after speaker at leading IT industry events, contributes articles to CIO Magazine and Computerworld , and has been featured in the Wall Street Journal . Klappentext Practical, proven guidance for transforming the culture of any IT departmentAs more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientific and psychological research can be applied in the IT workplace to unleash a vast pool of untapped potential.* Written by an expert on IT culture transformation* Considers the widespread "cultural blindness" in business today, and how it can be addressed* Draws on the author's repeated success transforming IT divisions across major corporations by applying the human factors* Explains why social intelligence, human factors, and collaboration are the source of harmony, shared learning, mutual respect, and value creationEmployees want positive change in business, something to stop the downward spiral we are on, both financially and emotionally. Transforming IT Culture shows how the essential ingredient to any high performing IT department is a culture where employees are valued and managed to their strengths. Using the Information Technology profession as a lens through which we can understand knowledge worker productivity and how to seriously improve it, this important new book reveals why Collaborative Social Systems are essential to every organization. Zusammenfassung Practical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. Inhaltsverzeichnis Foreword Xi Acknowledgments Xiii Introduction 1 The Passing of an Era 2 A New Era Brings a New Focus 3 A Quick Book Tour 6 Note 10 CHAPTER 1 A Shining Light: The Blind Spot Revealed 11 A Race to the Bottom 12 Human Understanding Enters the Workplace 13 We Have Been Taught Not to See or Feel 15 Unlocking Human Potential 16 Dawn of a New Productivity Model 17 Working Social 19 The Social System Is the Factory 20 Notes 21 CHAPTER 2 Corporate America's IT Organization: Failure Is All Too Common 23 Still Broken after All These Years   24 Unfortunately, the Truth Is Worse 29 If We Would Just Embrace and Trust Our People   30 Offshore Outsourcing: A Deeper Look 33 Notes 36 CHAPTER 3 Workers as Machines: A Social Pathology 37 He's a Good Hand 37 The Machine Age: Still Felt Today 38 Birth of Corporate Easter Islands 41 Our Human Resource Practices Remain Primitive 41 Selectively Continue the Past; Fully Embrace the Future 43 Notes 44 CHAPTER 4 The Unseen Art and Emotion of IT: The Acme Inc.Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Pro...

List of contents

FOREWORD xi
 
ACKNOWLEDGMENTS xiii
 
Introduction 1
 
The Passing of an Era 2
 
A New Era Brings a New Focus 3
 
A Quick Book Tour 6
 
Note 10
 
CHAPTER 1 A Shining Light: The Blind Spot Revealed 11
 
A Race to the Bottom 12
 
Human Understanding Enters the Workplace 13
 
We Have Been Taught Not to See or Feel 15
 
Unlocking Human Potential 16
 
Dawn of a New Productivity Model 17
 
Working Social 19
 
The Social System Is the Factory 20
 
Notes 21
 
CHAPTER 2 Corporate America's IT Organization: Failure Is All Too Common 23
 
Still Broken after All These Years . . . 24
 
Unfortunately, the Truth Is Worse 29
 
If We Would Just Embrace and Trust Our People . . . 30
 
Offshore Outsourcing: A Deeper Look 33
 
Notes 36
 
CHAPTER 3 Workers as Machines: A Social Pathology 37
 
He's a Good Hand 37
 
The Machine Age: Still Felt Today 38
 
Birth of Corporate Easter Islands 41
 
Our Human Resource Practices Remain Primitive 41
 
Selectively Continue the Past; Fully Embrace the Future 43
 
Notes 44
 
CHAPTER 4 The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers 45
 
A Product of Mind and Emotion 46
 
Limitations of Language and Our Resultant Inability to Communicate 50
 
Social Cohesion and Conceptual Unity 52
 
And the Instruments Keep Changing 56
 
The Encore. A Callback. Bravo! 57
 
Note 57
 
CHAPTER 5 Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath 59
 
Toxic to Competitive Advantage 64
 
Conclusion 64
 
Note 66
 
CHAPTER 6 What Are We Waiting For? Applied Science at Work 67
 
Hawthorne Studies 68
 
Pygmalion in the Classroom 70
 
Empathy, Caring, and Compassion 71
 
Organizational Citizenship Behavior 74
 
Mood Is Contagious 76
 
Limbic System 77
 
Maslow: Humanism in the Workplace 80
 
Working Memory 84
 
Mirror Neurons 85
 
Other Thoughts 87
 
Notes 87
 
CHAPTER 7 Empathy and Compassion: The Socially Cohesive and Resilient Organization 89
 
The Toxic Handler: Empathy and Compassion in Action 90
 
Dysfunctional Organizations Have Less Time for Compassion 92
 
Empathy and Compassion: A Research Perspective 93
 
Notes 96
 
CHAPTER 8 Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity 97
 
Designing Collaborative Social Systems 98
 
Why a Collaborative Social System Matters 103
 
Notes 106
 
CHAPTER 9 The Social Compact: Organizational Citizenship Behavior 107
 
Living the Values 108
 
Shaping IT: One Interaction at a Time 110
 
Courtesy Is Contagious 111
 
Giving versus Getting 119
 
Citizenship Performance 120
 
Notes 122
 
CHAPTER 10 The Servant Leader: Prosocial and Authentic 123
 
Opening Night 124
 
Using Social Intelligence and Caring to Lead from Below 125
 
Conducting Styles 127
 
Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success 128
 
Academic Views 131
 
Moving the Group from "I Get It" to "I See It" 133
 
Notes 135
 
CHAPTER 11 Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush 137
 
Personal and Social Competence 138
 
Sogence in Action 140
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Product details

• Authors: Wander, F Wander, Frank Wander, Wander Frank
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 05.04.2013
• EAN: 9781118436530
• ISBN: 978-1-118-43653-0
• No. of pages: 224
• Series: Wiley CIO; Wiley CIO
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Strategic Planning, Business & management, Management and management techniques, Wirtschaft u. Management, Unternehmenstechnologie, Business Technology