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Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry.
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features:
- New content on: fuel prices, economic recession, natural disasters (ash cloud), emerging economies, developments in technology and impact of deregulation of airports.
- Two new chapters on Sustainability and Service Quality. This is to reflect the growing importance of creation and adoption of sustainable policies and increasing need for airports to offer wide ranging and quality services to diverse customer base to remain competitive.
- Up dated and new international case studies to show recent issues and theory in practice. New case studies on emerging economies such as China, India and Middle East.
Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
List of contents
1. Introduction 2. The Structure of the Airport Industry 3. Airport Economics and Performance Benchmarking 4. The Passenger Experience 5. The Airport-airline Relationship 6. Assessing Service Quality 7. The Provision of Commercial Facilities 8. Airport Competition and the Role of Marketing 9. The Economic and Social Impact of Airports 10. The Environmental Impact of Airports 11. Policies for Greater Sustainability 12. Future Issues
About the author
Dr Anne Graham is Senior Lecturer of Tourism and Transport at the University of Westminster, UK.
Summary
"Simultaneously published in the USA and Canada"--Title page verso.
