Expert Mediators - Overcoming Mediation Challenges in Workplace, Family, Community

Informationen zum Autor By Jean Poitras and Susan S. Raines Klappentext To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique. Inhaltsverzeichnis AcknowledgmentsIntroductionWhy do we need to benchmark mediation?CHAPTER 1 Tapping expert mediators' knowledgeCHAPTER 2 Dealing with parties' resistance to mediationCHAPTER 3 Dealing with mistrust among partiesCHAPTER 4 Dealing with difficult attorneysCHAPTER 5 Dealing with cultural differencesCHAPTER 6 Maintaining neutrality in mediationCHAPTER 7 Dealing with parties' emotionsCHAPTER 8 Moving from past to future focusCHAPTER 9 Dealing with entrenched positionsConclusionHow do expert mediators mediate?ReferencesAppendix 1 Mediator BiographiesAbout the AuthorsIndex

Product details

• Authors: Jean Poitras, Jean/ Raines Poitras, Susan Raines, Susan S. Raines
• Publisher: Rowman and Littlefield
• Languages: English
• Product format: Hardback
• Released: 01.11.2012
• EAN: 9780765709639
• ISBN: 978-0-7657-0963-9
• No. of pages: 190
• Subjects: Guides > Self-help, everyday life > Family; Humanities, art, music > Psychology > Theoretical psychology; Non-fiction book > Psychology, esoterics, spirituality, anthroposophy > Psychology: general, reference works