Virtual Reference Services - Issues and Trends

Informationen zum Autor Stacey Kimmel, Jennifer Heise Zusammenfassung Explores the possibilities and challenges of public and academic libraries offering a real-time online reference service to their patrons. Topics of the 13 chapters include the design and management of a question and answer service in New Jersey libraries, service hours and chat reference staffing, Inhaltsverzeichnis Reading the River: The State of the Art of Real-Time Reference, The Librarian Has Left the Building-But To Where?, Chat Is Now: Administrative Issues, Live Reference Chat from a Customer Service Perspective, Staffing a Real-Time Reference Service: The University of Florida Experience, Q and A NJ: Service Design and Impact, From AskWendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service, Managing an Established Virtual Reference Service, Florida Libraries Go Live: A Look at Chat Reference Services, Live Reference in an Academic Health Sciences Library: The Q and A NJ Experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford, Ask a Librarian Virtual Reference Services at the Boeing Library, Managing Data Collection for Real-Time Reference: Lessons from the AskERIC LIVE! Experience, Exploring the Synchronous Digital Reference Interaction for Query Types, Question Negotiation, and Patron Response, Site Search and Instant Messaging Reference: A Comparative Study, Index, Reference Notes Included ,

Product details

• Authors: Jennifer Heise, Jennifer (Lehigh Univ Heise, Heise Jennifer, Stacey Kimmel, Stacey (Lehigh Univ Kimmel, Stacey Heise Kimmel, Stacy Kimmel, Kimmel Stacey
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 24.09.2003
• EAN: 9780789020444
• ISBN: 978-0-7890-2044-4
• No. of pages: 212
• Subjects: Non-fiction book > Dictionaries, reference works > Dictionaries, encyclopaedias; Social sciences, law, business > Media, communication > Book trade, library system; COMPUTERS / Networking / General, Computer networking & communications, Library & Information Sciences, Library and information sciences / Museology, Computer networking and communications