Conflict Management for Managers - Resolving Workplace, Client, and Policy Disputes

Informationen zum Autor Susan S. Raines, Ph.D. is an associate professor at Kennesaw State University and editor-in-chief of Conflict Resolution Quarterly Klappentext Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. Zusammenfassung Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. Inhaltsverzeichnis Figures and TablesAcknowledgmentsIntroductionPart One Conflict Management Knowledge and SkillsOne Manager Know ThyselfTwo Theory to Practice: The Root Causes and Cures of ConflictThree The Power of Negotiation: Essential Concepts and SkillsFour The Alternative Dispute Resolution Process ContinuumPart Two Preventing and Resolving Internal ConflictFive Causes and Cures for Employee TurnoverSix Building Successful Teams and OrganizationsSeven Conflict Management in Unionized EnvironmentsEight Designing Disputing Systems for OrganizationsPart Three Preventing and Resolving External ConflictsNine Prevention and Resolution of Conflicts with Clients, Customers, and VendorsTen Case Studies of Organizational Success Through Exemplary Customer Conflict ManagementPart Four Collaboration and Conflict Management Between Regulators and the RegulatedEleven Public Policy Decision Making and CollaborationTwelve Designing and Facilitating Effective Large-Group ProcessesConclusionGlossaryReferencesAbout the AuthorIndex ...

List of contents

Figures and Tables

Acknowledgments

Introduction

Part One Conflict Management Knowledge and Skills

One Manager Know Thyself

Two Theory to Practice: The Root Causes and Cures of Conflict

Three The Power of Negotiation: Essential Concepts and Skills

Four The Alternative Dispute Resolution Process Continuum

Part Two Preventing and Resolving Internal Conflict

Five Causes and Cures for Employee Turnover

Six Building Successful Teams and Organizations

Seven Conflict Management in Unionized Environments

Eight Designing Disputing Systems for Organizations

Part Three Preventing and Resolving External Conflicts

Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors

Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management

Part Four Collaboration and Conflict Management Between Regulators and the Regulated

Eleven Public Policy Decision Making and Collaboration

Twelve Designing and Facilitating Effective Large-Group Processes

Conclusion

Glossary

References

About the Author

Index

Product details

• Authors: Susan S Raines, Susan S. Raines, RAINES SUSAN S
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 19.12.2012
• EAN: 9780470931110
• ISBN: 978-0-470-93111-0
• No. of pages: 496
• Series: Jossey-Bass Business & Managem
• Subject: Social sciences, law, business > Business > Business administration