Powerful Phrases for Effective Customer Service - Over 700 Ready-To-Use Phrases and Scripts That Really Get Results

Informationen zum Autor REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101. Klappentext Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy. Zusammenfassung Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Product details

• Authors: Renee Evenson, Renée Evenson
• Publisher: Amacon Book Division
• Languages: English
• Product format: Paperback / Softback
• Released: 01.09.2012
• EAN: 9780814420324
• ISBN: 978-0-8144-2032-4
• No. of pages: 304
• Series: Amacom
• Subjects: Social sciences, law, business > Business > Advertising, marketing; BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Reference, BUSINESS & ECONOMICS / Conflict Resolution & Mediation