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Business Process Redesign
An increasing number of companies regard Business Process Redesign (BPR) as a significant means of improving their competitive position. The initial euphoria is being superseded by a more pragmatic assessment. This book demonstrates how a systematic, practical yet creative procedure can lead to more reliably successful BPR projects. Case studies and investigations support the superiority of a systematic, method-based approach as opposed to an "intuitive" one. Consequently, before the start of a project a method must be selected which corresponds to the strategic goals of the project and is suited to the company environment. This book formulates the central principles and criteria for this, which are derived from practical experience. A procedural model and checklists help the reader to define what he requires from the method. From these criteria are then derived suitable BPR tools. Of particular importance here is the underlying cost-benefit analysis. T he book describes over a dozen BPR methods and as many tools within a uniform framework. This ensures comparability and allows correlation with project-specific requirements. Particular attention is paid to method-tool combinations that are designed for combined use.
List of contents
1 Systematic Business Change using BPR.- 1.1 Case Studies.- 1.2 Empirical Investigations.- 1.3 The I/M/T/I Model.- 2 Requirements and Summary of Results.- 2.1 Methods.- 2.2 Software Tools.- 3 Methods.- 3.1 Boston Consulting Group.- 3.2 Davenport.- 3.3 Ferstl/Sinz.- 3.4 Hammer.- 3.5 Harrington.- 3.6. Johansson.- 3.7 Malone.- 3.8 McKinsey & Company.- 4 Software Tools.- 4.1 ABC Flowcharter (Micrografx)Error! Bookmark not defined.- 4.2 Business Process Modeler (IBM).- 4.3 Design/IDEF (Meta Software).- 4.4 Grade (Infologistik).- 4.5 ithink (High Performance Systems).- 4.6 KEY:Model (Sterling Software).- 4.7 Process Charter (Scitor).- 4.8 Process Modeller (Oracle).- 4.9 ProcessWise WorkBench (ICL)Error! Bookmark not defined.- 4.10 Quesheet (Quesheet Technology).- 4.11 A Summary of Other Tools.- 5 Integrated Methods and Tools.- 5.1 Action / ActionWorkflow Analyst (Action Technologies.- 5.2 Eversheim / Proplan (GPS).- 5.3 Hansen / Extend+BPR (Imagine That).- 5.4 Manganelli/Klein / RapidRe Toolset (Antares).- 5.5 Österle / PROMET-BPR-Toolset (IMG).- 5.6 Scheer / ARIS Toolset (IDS).- 6 Conclusions.- 6.1 Methods.- 6.2 Method-Tool Integration.- 6.3 Software Tools.- Appendices.- A Sources of Method Descriptions.- B Tool Details.- C Tool Suppliers.- References.
About the author
Thomas Hess ist Dekan der Fakultät für Betriebswirtschaft der Ludwig-Maximilians-Universität München seit Oktober 2008. Er ist Mitherausgeber der Zeitschriften MedienWirtschaft und der Zeitschrift für Controlling und Management sowie Mitglied im Beirat u. a. von Electronic Markets und The International Journal on Media Management. Er ist Koordinator des Münchner Forschungszentrums ZIM und Mitglied im Board des CDTM.
