ITIL® 2011 At a Glance

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

List of contents

Introduction.- List of ITIL Processes.- Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

Summary

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Product details

• Authors: John O Long, John O. Long
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 08.03.2012
• EAN: 9781461438960
• ISBN: 978-1-4614-3896-0
• No. of pages: 95
• Dimensions: 169 mm x 6 mm x 234 mm
• Weight: 177 g
• Illustrations: VIII, 95 p. 74 illus.
• Series: SpringerBriefs in Computer Science; SpringerBriefs in Computer Science
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > IT; Social sciences, law, business > Business > Management; Management, C, computer science, Innovation/Technology Management, Management of Computing and Information Systems, Management & management techniques, Research & development management, IT Operations, Computers, Maintenance & repairs, information architecture, Management information systems, Industrial Management, Models and Principles, Innovation and Technology Management, Models of Computation