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Informationen zum Autor LISA DISSELKAMP is a Director at Deloitte Consulting LLP. She is a leading authority on timekeeping, compensation, scheduling, and labor analytics systems and has led assessments and multimillion-dollar projects impacting up to 350,000 employees. Klappentext The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor managementThe worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry.* Includes contributions from leaders in the field* Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity* Body of knowledge is focused on workers and technologies for every industry and every type of employer* Designed around timekeeping and labor scheduling technologiesWith contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources. Zusammenfassung The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Inhaltsverzeichnis Foreword xi Preface xiii Acknowledgments xvii Introduction 1 Unit I: Groundwork for Workforce Asset Management Chapter 1: Introduction and Background 7 1.1 Workforce Asset Management: A Cross-Disciplinary Specialty 8 1.2 Increasing Business Need for Workforce Management Technology 12 1.3 Evolution of Workforce Asset Management Technology 18 Notes 24 Chapter 2: Principles of Workforce Asset Management 25 2.1 The A.C.T.I.V.E. Principles 26 2.2 Sustaining the WAM Strategic Vision 31 2.3 A New Model: Workforce Management Office 32 Unit II: The Framework for the Organization Chapter 3: Changing the Organization 39 3.1 Developing the Business Case 40 3.2 Financial Planning and Return on Investment 46 3.3 Financing Workforce Asset Management Technology 68 3.4 Negotiation 72 Notes 75 Chapter 4: Impact of Organizational Readiness, Maturity, and Integrity on WFM Systems 77 4.1 Organizational Readiness and Keeping People Engaged 78 4.2 Workforce Management Maturity Curve 81 4.3 Benchmarking and Baselining Data 84 4.4 The Relevance of Workplace Integrity in System Operability 89 Notes 94 Unit III: Timekeeping Chapter 5: Workforce Management Devices and Functionality 97 5.1 Timecard Functionality 98 5.2 Accrual Rules 104 5.3 Automated Workflow and Employee Self-Service 106 5.4 Data Collection: Who, Where, and When 110 5.5 Biometrics: Features and Functionality 118 5.6 Mobile Resource Management: Features and Functionality 126 Notes 129 Chapter 6: Federal Regu...
