Cio Playbook - Strategies and Best Practices for It Leaders to Deliver Value

Informationen zum Autor NICHOLAS R. COLISTO is Vice President and Chief Information Officer at Hovnanian Enterprises, Inc., a large national homebuilder. Prior to joining Hovnanian, he held key information technology leadership positions at large organizations including PepsiCo, Priceline.com, Hyperion Solutions, Boehringer Ingelheim, and Bayer Corporation. He is the recipient of several industry awards, including the 2011 Computerworld Premier 100 IT Leaders. Klappentext As our economy shifts from recession to recovery, our current economic climate is ripe for transformation. CIOs are in a unique position to leverage technology in order to drive innovation and boost business growth.The CIO Playbook is the handy desk reference for CIOs, CEOs, CFOs, and up and coming leaders, revealing a dynamic seven-step framework (Partner - Organize - Innovate - Deliver - Support - Protect - Grow) that will guide you in making essential changes to your organization.The proven strategies, tools, and techniques in The CIO Playbook make it the ultimate "how-to" resource for creating a high-performance IT organization that delivers value-added products and services to employees, customers, and shareholders. Author Nicholas Colisto provides solutions to the issues that concern business leaders and IT practitioners, including:* How to truly partner with business peers* Delivering high-quality products and services that are embraced by your user community* How to ensure your team is focused on the right innovations* Measuring performance and running your department like a business* Ways to attract, motivate, and retain a talented team working toward a common vision* Managing risks to operate effectively and protect corporate reputationFeaturing online templates for each of the seven steps described in the book, The CIO Playbook can help you transform your IT department from a mere order taker to a high-performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges. Zusammenfassung As our economy shifts from recession to recovery, our current economic climate is ripe for transformation. CIOs are in a unique position to leverage technology in order to drive innovation and boost business growth.The CIO Playbook is the handy desk reference for CIOs, CEOs, CFOs, and up and coming leaders, revealing a dynamic seven-step framework (Partner - Organize - Innovate - Deliver - Support - Protect - Grow) that will guide you in making essential changes to your organization.The proven strategies, tools, and techniques in The CIO Playbook make it the ultimate "how-to" resource for creating a high-performance IT organization that delivers value-added products and services to employees, customers, and shareholders. Author Nicholas Colisto provides solutions to the issues that concern business leaders and IT practitioners, including:* How to truly partner with business peers* Delivering high-quality products and services that are embraced by your user community* How to ensure your team is focused on the right innovations* Measuring performance and running your department like a business* Ways to attract, motivate, and retain a talented team working toward a common vision* Managing risks to operate effectively and protect corporate reputationFeaturing online templates for each of the seven steps described in the book, The CIO Playbook can help you transform your IT department from a mere order taker to a high-performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges. Inhaltsverzeichnis Preface xi Acknowledgments xv Chapter 1: Step 1: Partner 1 Partnership versus Alignment 2 Build Business Partnerships 2 Develop an IT Strategic Plan 9 Different Approaches to Strategic Planning 20 Cloud Computing Is Changing...

List of contents

Preface xi
 
Acknowledgments xv
 
Chapter 1: Step 1: Partner 1
 
Partnership versus Alignment 2
 
Build Business Partnerships 2
 
Develop an IT Strategic Plan 9
 
Different Approaches to Strategic Planning 20
 
Cloud Computing Is Changing the Role of IT 24
 
Chapter 2: Step 2: Organize 31
 
Brand Your Department 32
 
Define an IT Organizational Model 33
 
Define a Project Methodology 35
 
Manage the Software Selection Process 37
 
Maintain a Portfolio of Products and Services 41
 
PPM Software 44
 
Understand Your Capacity 44
 
Create IT Policies 45
 
Manage the Technology Partners 46
 
Benchmark IT 50
 
Chapter 3: Step 3: Innovate 55
 
Turn Ideas into Action 56
 
Create a Governance Framework 56
 
Demonstrate the Possibilities 63
 
Think Big 65
 
Develop Business Cases 68
 
Package Innovation 70
 
Go Green 74
 
Chapter 4: Step 4: Deliver 77
 
Why System Implementations Fail 78
 
Develop a High-Performance Team 79
 
Develop a Team-Building Program 80
 
Discover Organizational Readiness 86
 
Develop and Implement 94
 
Get Insanely Motivated 96
 
Just Say No 97
 
Manage Transitions 98
 
Measure Benefits 99
 
Communicate IT Value 103
 
Create a Communication Program 104
 
Go Global with Infrastructure 120
 
Choose the Right Number of Instances 121
 
Chapter 5: Step 5: Support 125
 
Create Service Level Agreements 126
 
Determine an Approach to IT Charge-Backs 135
 
Manage Operational Performance 136
 
Develop a Super User Program 137
 
Encourage Feedback 142
 
Standardize Communications 147
 
Build a Shared Service Center 149
 
Chapter 6: Step 6: Protect 153
 
Define Risk Management Goals 154
 
Be Transparent with Risk Management 155
 
Safeguard Cloud Computing 156
 
Safeguard Mobility 159
 
Safeguard Social Media 162
 
Chapter 7: Step 7: Grow 165
 
Standardize Job Descriptions 166
 
Develop a Role-Based Training Program 169
 
Rotate Your Staff 174
 
Retain Critical Skills 180
 
Cultivate High Potential 184
 
Recruit the Best 189
 
Foster Teamwork through Community Service 193
 
Recognize and Reward Employees 194
 
Build Your Personal Brand 196
 
Prepare Yourself for the New Workforce 196
 
Conclusion: 199
 
Touchdown Passes 199
 
Use Governance to Avoid Chaos 200
 
Show People How They Fit In 200
 
Just Say No 200
 
Don't Be Afraid to Take Risks 201
 
Manage Operational Performance 201
 
Use Meetings to Drive Deliverables 201
 
Build Awesome Teams 202
 
Bibliography 205
 
About the Author 211
 
About the Website 213
 
Index 215

Product details

• Authors: Colisto, N. R. Colisto, Nicholas R Colisto, Nicholas R. Colisto, Nr Colisto, Colisto Nicholas R.
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 07.09.2012
• EAN: 9781118347591
• ISBN: 978-1-118-34759-1
• No. of pages: 240
• Series: Wiley CIO; Wiley CIO
• Subjects: Social sciences, law, business > Business > Management; Business & management, Wirtschaft u. Management, Unternehmenstechnologie, Business Technology