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Informationen zum Autor David A. Shore, PhD, is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs. Klappentext American health care has made great strides in the past hundred years. Life expectancy has increased dramatically and advances in medicine and treatments have eradicated many life-threatening diseases. However, in today's health care arena there is divergence between our health needs, the structure of our health care system, and how health care is delivered and funded.In Forces of Change, David A. Shore has collected the leading thinking from experts in the field on how our health care system can benefit from important lessons from other industries and effect transformational change that truly serves all stakeholders well.Contributors include Max Caldwell of Towers Watson; Michael J. Dowling of North Shore-Long Island Jewish Medical Health System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the Harvard School of Public Health; Eric D. Kupferberg of Northeastern University; Lucian Leape of the Harvard School of Public Health; Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz of Philips Electronics. Zusammenfassung This groundbreaking book is based on an innovative model developed by David Shore that serves as the foundation for his Forces of Change program. Forces of Change offers an invaluable guide and sourcebook for the latest thinking on how organizations and their leaders can navigate an ever-changing health care marketplace. Inhaltsverzeichnis Editor's Preface vii David A. Shore, Harvard School of Public Health Acknowledgments xiii The Editor xv The Contributors xvii Part One: Can We Get Better? 1 1 Framing the Forces of Change 3 David A. Shore 2 The Market Dynamics of Health Care 21 Eric D. Kupferberg, Northeastern University, Harvard School of Public Health 3 Transformational Leadership: The Key to Success 35 Michael J. Dowling, North Shore-LIJ Health System, Harvard School of Public Health Part Two: The Elements of Change 49 4 Employee Engagement and the Transformation of the Health Care Industry 51 Max Caldwell, Towers Watson 5 Patient Safety in the Era of Health Care Reform 67 Lucian Leape, Harvard School of Public Health 6 Health Care Reform and Technological Innovation 85 David Shoultz, Philips Electronics 7 Health Care IT: A Critical Enabler for Health Care Transformation 101 John P. Glaser, Siemens Healthcare 8 Health Care IT: A Reality Check 115 Ashish K. Jha, Harvard School of Public Health 9 A Systematic Solution: Integrated Health Care Management 129 Jeff Margolis, The TriZetto Group Part Three: Reshaping the Organization 147 10 Stakeholder Interactions: Can We Transform Bad Behavior? 149 Eric D. Kupferberg 11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169 David A. Shore 12 A Winning Brand: Leveraging the Power of Intangible Assets 191 David A. Shore 13 Implementing Health Care Change through Projects 211 David A. Shore Endnotes 229 Index 253 ...
List of contents
Editor's Preface vii
David A. Shore, Harvard School of Public Health
Acknowledgments xiii
The Editor xv
The Contributors xvii
Part One: Can We Get Better? 1
1 Framing the Forces of Change 3
David A. Shore
2 The Market Dynamics of Health Care 21
Eric D. Kupferberg, Northeastern University, Harvard School of Public Health
3 Transformational Leadership: The Key to Success 35
Michael J. Dowling, North Shore-LIJ Health System, Harvard School of Public Health
Part Two: The Elements of Change 49
4 Employee Engagement and the Transformation of the Health Care Industry 51
Max Caldwell, Towers Watson
5 Patient Safety in the Era of Health Care Reform 67
Lucian Leape, Harvard School of Public Health
6 Health Care Reform and Technological Innovation 85
David Shoultz, Philips Electronics
7 Health Care IT: A Critical Enabler for Health Care Transformation 101
John P. Glaser, Siemens Healthcare
8 Health Care IT: A Reality Check 115
Ashish K. Jha, Harvard School of Public Health
9 A Systematic Solution: Integrated Health Care Management 129
Jeff Margolis, The TriZetto Group
Part Three: Reshaping the Organization 147
10 Stakeholder Interactions: Can We Transform Bad Behavior? 149
Eric D. Kupferberg
11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169
David A. Shore
12 A Winning Brand: Leveraging the Power of Intangible Assets 191
David A. Shore
13 Implementing Health Care Change through Projects 211
David A. Shore
Endnotes 229
Index 253
