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Outlines the key concepts of this strategy and provides tools and techniques for implementing Lean Six Sigma with guidance on policy deployment, information on managing change, and useful methods for choosing projects.
List of contents
Introduction 1
Part I: Lean Six Sigma Basics 7
Chapter 1: Defi ning Lean Six Sigma 9
Chapter 2: Understanding the Principles of Lean Six Sigma 23
Part II: Working with Lean Six Sigma 41
Chapter 3: Identifying Your Customers 43
Chapter 4: Understanding Your Customers' Needs 53
Chapter 5: Determining the Chain of Events 73
Part III: Assessing Performance 95
Chapter 6: Gathering Information 97
Chapter 7: Presenting Your Data 117
Chapter 8: Analysing What's Affecting Performance 139
Part IV: Improving the Processes 153
Chapter 9: Identifying Value-Added Steps and Waste 155
Chapter 10: Discovering the Opportunity for Prevention 169
Chapter 11: Identifying and Tackling Bottlenecks 185
Chapter 12: Introducing Design for Six Sigma 195
Part V: Deploying Lean Six Sigma 217
Chapter 13: Leading the Deployment 219
Chapter 14: Selecting the Right Projects 229
Chapter 15: Understanding the People Issues 241
Part VI: The Part of Tens 255
Chapter 16: Ten Best Practices 257
Chapter 17: Ten Pitfalls to Avoid 267
Chapter 18: Ten Places to Go for Help 275
Index 283
