Measuring Library Performance - Principles and Techniques

Zusammenfassung Provide an account of thinking and research on the evaluation of library services. Illustrated throughout with examples across the different library sectors, this book is structured to focus on the intended service user, then to look at service management and the building blocks of services, and finally to draw together these strands. Inhaltsverzeichnis 1. Background 2. Theoretical considerations 3. User satisfaction 4. Impact on users 5. Social and economic impact 6. Inputs 7. Processes 8. Outputs 9. Staff 10. Infrastructure 11. Services for all 12. Benchmarking 13. The balanced scorecard 14. Standards Appendix 1. Data collection methods Appendix 2. The analysis of data Appendix 3. The presentation of results.

Product details

• Authors: Peter Brophy
• Publisher: Neal Schuman
• Languages: English
• Product format: Hardback
• Released: 30.11.2006
• EAN: 9781856045933
• ISBN: 978-1-85604-593-3
• No. of pages: 242
• Dimensions: 165 mm x 241 mm x 19 mm
• Series: Facet Publications (All Titles
• Subject: Social sciences, law, business > Media, communication > Book trade, library system