Fr. 121.20

R. David (EDT)/ Nicholson Lankes, R. David Lankes, Scott Nicholson, Marie L. Radford

Virtual Reference Service - From Competencies to Assessment

English · Paperback / Softback

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Description

A collection that shares best practices, foreword looking models, and advice on the developments in virtual reference. It discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, and methods of assessment.

Product details

Authors	R. David (EDT)/ Nicholson Lankes
Assisted by	R. David Lankes (Editor), Scott Nicholson (Editor), Marie L. Radford (Editor)
Publisher	Neal Schuman

Languages	English
Product format	Paperback / Softback
Released	30.12.2007

EAN	9781555705282
ISBN	978-1-55570-528-2
No. of pages	206
Dimensions	152 mm x 229 mm x 19 mm
Subject	Social sciences, law, business > Media, communication > Book trade, library system

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