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The NHS continues to undergo a series of reforms with an increasing emphasis on user ''choice'' and ''empowerment'' of health service users, with the requirement that all aspects of health care operate from an ''evidence'' or ''knowledge'' base. This text presents a variety of research methods that have been used to elicit users'' views of health care, including health forums, public opinion surveys and focus groups. It provides a critical overview of key contemporary research issues and methodologies, and will be a valuable resource for anyone doing research with consumers of health services.>
List of contents
PART ONE.- Critical Approaches to Researching 'Consumers' of Health Care; J.Burr & P.Nicolson.- The Rise of the New 'Consumerism in Health and Medicine in Britain, c 1948-1989; G.Smith.- "You have to be Pragmatic" Methods, Epistemology and Consumer Involvement in Research; R.Wilson.- PART TWO.- Seeking the Views of Consumers Using Quantitative Measures: Patient Experience Surveys; S.Bruster.- Using Conjoint Analysis and Willingness To Pay to Determine Consumers' Preferences for Health Care; A.O'Cathain & P.Shackley.- Citizens' Juries and the Deliberative Family; C.Delap.- 'On the Shoulders of Giants': Putting the Quality Into Qualitative Methods in 'Consumer' Research; J.Burr.- The Role of Information Technology in Accessing Consumer Perspectives; C.Beverley & A.Booth.- PART THREE.- Users, Research and 'Evidence' in Social Care; J.Owen.- Listening to 'Quiet' Voices; S.McIver.-Taking Account of 'Consumers' Views: Rapport, Reflexivity and the Subjective Interpretation of Narratives in Qualitative Health Research; P.Nicolson.- Taking A Critical Perspective: Research Methods and the Role of 'Users' or 'Consumers'; P.Nicolson & J.Burr.
About the author
Jennifer Burr, Paula Nicolson
