Emotion Management in the Workplace

The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate and postgraduate level.>

List of contents

List of Tables
Acknowledgements
Why Emotion, Why Now?
Bringing Emotion onto the Organisational Agenda: A Century of Organisational Analysis
The (Over)Managed Heart
A Sociological Understanding of Emotion
Introducing a Typology of Workplace Emotion
Prescriptive and Pecuniary Emotion Management
Presentational and Philanthropic Emotion Management
Mixed Feelings
References
Name Index
Subject Index.

About the author

SHARON BOLTON is Lecturer in Human Resource Management at Lancaster University, UK.

Product details

• Authors: Sharon Bolton
• Publisher: Macmillan
• Languages: English
• Product format: Paperback / Softback
• Released: 18.11.2004
• EAN: 9780333990179
• ISBN: 978-0-333-99017-9
• No. of pages: 190
• Series: Management, Work and Organisations; Management, Work and Organisat; Management, Work and Organisations; Management, Work and Organisat
• Subjects: Humanities, art, music > Psychology > Applied psychology; Social sciences, law, business > Business > Miscellaneous; B, Human Resource Management, Management science, Employee health promotion, Employee Health and Wellbeing, Palgrave Business & Management Collection