Customer Service - Empowerment and Entrapment

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.>

Product details

• Authors: Irena Grugulis, Andrew Sturdy, Andrew Grugulis Sturdy, Hugh Willmott
• Assisted by: Irena Gruelis (Editor), Iren Grugulis (Editor), Irena Grugulis (Editor), Andrew Sturdy (Editor), H. P. Willmott (Editor), Hugh Willmott (Editor)
• Publisher: Macmillan
• Languages: English
• Product format: Paperback / Softback
• Released: 29.03.2001
• EAN: 9780333946077
• ISBN: 978-0-333-94607-7
• No. of pages: 215
• Series: Critical Perspectives on Work; Critical Perspectives on Work and Organisations; Critical Perspectives on Work; Critical Perspectives on Work and Organisations
• Subjects: Social sciences, law, business > Business > Management; B, Business and Management, Management science, Call centers, Call Center/Customer Service