Property Management - A Customer Focused Approach

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.>

List of contents

Preface
PART 1: INTRODUCING CUSTOMER SERVICE TO PROPERTY MANAGEMENT Introduction
Property Traditions
Drivers for Change Building Blocks to Customer Service
PART 2: CHANGING PROPERTY MANAGEMENT CULTURE AND APPROACH The Property Challenge
Model Implementing the Model
PART 3: AN INTEGRATED PROPERTY BUSINESS Property Management Services
Marketing and Property Development
Retail An American Case Study
PART 4: THE WAY FORWARD The Next Steps.

About the author

Gordonington

Product details

• Authors: Edington, Gordon Edington, Gordonington
• Publisher: Macmillan
• Languages: English
• Product format: Hardback
• Released: 28.07.1997
• EAN: 9780333674703
• ISBN: 978-0-333-67470-3
• No. of pages: 224
• Series: Building and Surveying Series; Customer Focused Approach; Building and Surveying Series; Building and Surveying; Customer Focused Approach
• Subject: Social sciences, law, business > Business > Management