Emotional Intelligence in Action - Training and Coaching Activities for Leaders, Managers, and Teams

Informationen zum Autor Marcia Hughes , president of Collaborative Growth, serves as a strategic communications partner for organizations and trainers and is a professional speaker. She offers emotional intelligence training and coaching and is a certified trainer in the EQ-i 2.0 and EQ360, and TESI. James Bradford Terrell , vice president of Collaborative Growth, provides coaching in emotional and communication skillfulness and organizational competency development for individuals, teams in transition, and senior leaders. He coaches leaders and teams using the EQ-i 2.0 and EQ360 and TESI. Klappentext The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models - the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA - making it easy to use with all the models.Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization. Zusammenfassung The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams. Inhaltsverzeichnis On the Web xvAcknowledgments xixIntroduction: Getting the Most from This Resource 1PART ONE Using Emotional Intelligence to Create Real Change 7CHAPTER 1 The Case for Emotional Intelligence 9CHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference Matrix 17PART TWO Exploring Emotional Intelligence and Well-Being Skills 351 Self-Regard 372 Self-Actualization 413 Emotional Self-Awareness 474 Emotional Expression 535 Assertiveness 576 Independence 637 Interpersonal Relationships 678 Empathy 719 Social Responsibility 7710 Problem Solving 8311 Reality Testing 8712 Impulse Control 9113 Flexibility 9514 Stress Tolerance 10115 Optimism 10716 Happiness/Well-Being 113PART THREE Emotional Intelligence Exercises to Build Effective Skills 1171 Self-RegardEXERCISE 1.1 Lighten Up with Self-Compassion 121EXERCISE 1.2 Of Thine Own Self Be Aware 125EXERCISE 1.3 Reconciliation 129EXERCISE 1.4 Toot Your Horn and Scratch Your Back 1352 Self-ActualizationEXERCISE 2.1 Leverage Your Time with a 2% Solution 139EXERCISE 2.2 The Scavenger Hunt 145EXERCISE 2.3 Becoming All That You Can Be 155EXERCISE 2.4 Applying Inspiration 1633 Emotional Self-AwarenessEXERCISE 3.1 Expanding Your Uncommon Awareness 171EXERCISE 3.2 Are You in Touch? 175EXERCISE 3.3 It Just Bubbles Up 181EXERCISE 3.4 Moving Toward andMoving Away 1874 Emotional ExpressionEXERCISE 4.1 Expressing Resistance 195EXERCISE 4.2 Say It Nonverbally! 199EXERCISE 4.3 Tell a Story 203EXERCISE 4.4 Expressing Emotions in Social Media 2075 AssertivenessEXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team 211EXERCISE 5.2 Ramp It Up 217EXERCISE 5.3 Dial It Back 223EXERCISE 5.4 Getting Your Point Across 2276 IndependenceEXERCISE 6.1 Virtual Decision Making 231EXERCISE 6.2 Cut t...

List of contents

On the Web xv
 
Acknowledgments xix
 
Introduction: Getting the Most from This Resource 1
 
PART ONE Using Emotional Intelligence to Create Real Change 7
 
CHAPTER 1 The Case for Emotional Intelligence 9
 
CHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference Matrix 17
 
PART TWO Exploring Emotional Intelligence and Well-Being Skills 35
 
1 Self-Regard 37
 
2 Self-Actualization 41
 
3 Emotional Self-Awareness 47
 
4 Emotional Expression 53
 
5 Assertiveness 57
 
6 Independence 63
 
7 Interpersonal Relationships 67
 
8 Empathy 71
 
9 Social Responsibility 77
 
10 Problem Solving 83
 
11 Reality Testing 87
 
12 Impulse Control 91
 
13 Flexibility 95
 
14 Stress Tolerance 101
 
15 Optimism 107
 
16 Happiness/Well-Being 113
 
PART THREE Emotional Intelligence Exercises to Build Effective Skills 117
 
1 Self-Regard
 
EXERCISE 1.1 Lighten Up with Self-Compassion 121
 
EXERCISE 1.2 Of Thine Own Self Be Aware 125
 
EXERCISE 1.3 Reconciliation 129
 
EXERCISE 1.4 Toot Your Horn and Scratch Your Back 135
 
2 Self-Actualization
 
EXERCISE 2.1 Leverage Your Time with a 2% Solution 139
 
EXERCISE 2.2 The Scavenger Hunt 145
 
EXERCISE 2.3 Becoming All That You Can Be 155
 
EXERCISE 2.4 Applying Inspiration 163
 
3 Emotional Self-Awareness
 
EXERCISE 3.1 Expanding Your Uncommon Awareness 171
 
EXERCISE 3.2 Are You in Touch? 175
 
EXERCISE 3.3 It Just Bubbles Up 181
 
EXERCISE 3.4 Moving Toward and
 
Moving Away 187
 
4 Emotional Expression
 
EXERCISE 4.1 Expressing Resistance 195
 
EXERCISE 4.2 Say It Nonverbally! 199
 
EXERCISE 4.3 Tell a Story 203
 
EXERCISE 4.4 Expressing Emotions in Social Media 207
 
5 Assertiveness
 
EXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team 211
 
EXERCISE 5.2 Ramp It Up 217
 
EXERCISE 5.3 Dial It Back 223
 
EXERCISE 5.4 Getting Your Point Across 227
 
6 Independence
 
EXERCISE 6.1 Virtual Decision Making 231
 
EXERCISE 6.2 Cut the Apron Strings 237
 
EXERCISE 6.3 Solitary Effort 241
 
EXERCISE 6.4 Going Along with the Group--Or Not 245
 
7 Interpersonal Relationships
 
EXERCISE 7.1 Investment in Friends 249
 
EXERCISE 7.2 You've Got Good News 253
 
EXERCISE 7.3 Making New Friends 259
 
EXERCISE 7.4 Fun and Meaningful Relationships 265
 
8 Empathy
 
EXERCISE 8.1 Recipe for Infl uence: Curiosity and Compassion 269
 
EXERCISE 8.2 Connect Feeling with Meaning 273
 
EXERCISE 8.3 Mixed Emotions 277
 
EXERCISE 8.4 Do as the Empathic Do 285
 
9 Social Responsibility
 
EXERCISE 9.1 Focus on Something Bigger Than Yourself 289
 
EXERCISE 9.2 Refl ect the Best 293
 
EXERCISE 9.3 Who Do I Work for? 299
 
EXERCISE 9.4 The Value of Volunteering 305
 
10 Problem Solving
 
EXERCISE 10.1 When Problems Become Confl icts 309
 
EXERCISE 10.2 Emotions Affect Decision Making 317
 
EXERCISE 10.3 Using the MasterSolve Modelfor Teams 323
 
EXERCISE 10.4 Win-Win Negotiating 331
 
EXERCISE 10.5 Let's Cover Our Bases 335
 
11 Reality Testing
 
EXERCISE 11.1 Political Savvy 341
 
EXERCISE 11.2 Feel, Hear, See--Is It Reality? 345
 
EXERCISE 11.3 Visit Their Reality 349
 
EXERCISE 11.4 Using All Three of Your Minds 355
 
12 Impulse Control
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Product details

• Authors: M Hughes, Marci Hughes, Marcia Hughes, Marcia M. Hughes, Marcia M. Terrell Hughes, Marcia Terrell Hughes, James Bradford Terrell
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 28.02.2012
• EAN: 9781118128046
• ISBN: 978-1-118-12804-6
• No. of pages: 512
• Subjects: Social sciences, law, business > Business > Management; Führung, Business & management, Wirtschaft u. Management, Training u. Personalentwicklung / Coaching, Mentoring, Training & Human Resource Development / Coaching & Mentoring, Management f. Führungskräfte, Management / Leadership