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Designing and Managing Programs: An Effectiveness-Based Approach, Fourth Edition, is an updated version of THE classic book on program planning, design, and implementation. This new edition is written in a deliberate manner designed to help students logically follow the program planning process. Students will learn to track one phase to the next, resulting in a solid understanding of the issues of internal consistency and planning integrity. The book's format guides students from problem analysis through evaluation, enabling them to apply these concepts to their own program plans.
List of contents
List of Tables and Figures
Preface
Part I. Assessing Current Practices
1. Contemporary Issues in Social Service Program Planning and Administration
Part II. Problem Analysis/Needs Assessment
2. The Contribution of Theory to Program Planning
3. Understanding Social Problems
4. Needs Assessment: Theoretical Considerations
5. Needs Assessment: Approaches to Measurement
Part III. Planning, Designing, and Tracking the Intervention
6. Selecting the Appropriate Intervention Strategy
7. Setting Goals and Objectives
8. Designing Effective Programs
9. Using Management Information
Part IV. Calculating the Value and Cost of the Intervention
10. Performance Measurement, Monitoring, and Program Evaluation
11. Impact Program Evaluation and Hypothesis Testing
12. Budgeting for Financial Control, Management, and Planning
13. Developing Line-Item, Functional, and Program Budgeting Systems
Afterword: Implementing Effectiveness-Based Program Planning: Practical Implications
Author Index
Subject Index
About the Authors
About the author
Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.
