Quality and Operations Management

Informationen zum Autor John Corrigan, Frederick M. Denny, Carlos M. N. Eire, Martin S. Jaffee Klappentext This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer. Zusammenfassung This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer. Inhaltsverzeichnis Introduction Managing quality operations; Chapter 1 The language of quality; Chapter 2 Improvement; Chapter 3 Operations management; Chapter 4 Techniques for planning and control; Chapter 5 Quality in health, safety and environment;

Product details

• Authors: Elearn, Elearn
• Publisher: ELSEVIER SCIENCE BV
• Languages: English
• Product format: Paperback / Softback
• Released: 25.01.2008
• EAN: 9780080552361
• ISBN: 978-0-08-055236-1
• No. of pages: 120
• Series: Management Extra; Management Extra
• Subjects: Guides > Law, job, finance > Training, job, career; Social sciences, law, business > Business > General, dictionaries