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Written by the author of "The Performance Consultant's Fieldbook", this book provides practical useful ways to evaluate worth and effectiveness. It is designed to appeal to professionals whose responsibilities include the development and maintenance of training, performance support tools, work methods, and documentation.
List of contents
From the contents:
List of Exhibits, Tables, and Figures
CD-ROM Contents
Preface
Introduction
Chapter 1: Evaluation as a Strategy
The Business Model
Planning and Strategy
Customers and Customer Relationships
Product Portfolio
Vendors, Contractors, and Off-the-Shelf Programs
Missteps
Tips and Techniques
Summary
Where to Learn More
Chapter 2: Why Measure Effectiveness and Efficiency
Effectiveness and Efficiency
Missteps
Tips and Techniques
Summary
Where to Learn More
Note
Chapter 3: How to Measure Effectiveness
External Measures
Missteps
Tips and Techniques
Summary
Where to Learn More
Chapter 4: How to Measure Efficiency
Internal Measures
Cost Drivers
Formative Evaluation
How to Find Internal Measures
Missteps
Tips and Techniques
Summary
Where to Learn More
Note
Chapter 5: How to Measure Hard and Soft Skills
Skills and Requirements
Hard and Soft Skills
Performance System
Domain and Level
Context
Variance
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Chapter 6: How to Measure Required and Mandated Programs
Required Training
Required Training Measures
Proficiency and the Role of Training
Mandated Training
Missteps
Tips and Techniques
Summary
Where to Learn More
Chapter 7: How to Measure Elective Training and Employee Relations Programs
Elective Training
Human Resource Sponsored Programs
Management Sponsored or Championed Programs
Programs Based on a Perceived Need
Measuring Probability of Adoption and Long-Term Change
Programs That Inform
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Chapter 8: How to Evaluate Delivery Alternatives
The Driver
The Criteria
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Chapter 9: How to Sample People and Documents
Measurement Plan
Precision and Cost
Population and Sampling
Missteps
Tips and Techniques
Summary
Where to Lear n More
Chapter 10: How to Collect Data
Interviews
Group Data-Gathering Processes
Group Dynamics
Direct Observations
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Chapter 11: How to Analyze Data Using Descriptive Statistics
Quantitative and Qualitative Data
Surveys
Nominal Group Data
Critical-Incident Questions
Group Dynamics
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Chapter 12: How to Analyze Data Using Inferential Statistics
Inferential Statistics
Correlations
Comparing Results with Expectations
Pre- and Post-Comparisons
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Index
About the Author
How to Use the CD-ROM
