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James A. Fitzsimmons, Mona J. Fitzsimmons

Service Management - Operations, Strategy, Information Technology

English · Paperback / Softback

Description

Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

Product details

Authors	James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher	Mcgraw Hill Academic

Languages	English
Product format	Paperback / Softback
Released	01.12.2007

EAN	9780071263467
ISBN	978-0-07-126346-7
Dimensions	217 mm x 277 mm x 20 mm
Subjects	Social sciences, law, business > Business Management, Kundendienst, Kundenbetreuung, Service

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