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Sarah Cook, Cook Sarah - Customer Care Excellence
Sarah Cook, Cook Sarah Customer Care Excellence English 03.11.2010 Paperback / Softback Fr. 56.90 1-3 weeks (not available at short notice)
Sarah Cook, Ian Hallsworth - Complaint Management
Sarah Cook, Ian Hallsworth Complaint Management English 03.05.2012 Paperback / Softback Fr. 60.90 3-5 weeks
Sarah Cook - Measuring Customer Service Effectiveness
Sarah Cook Measuring Customer Service Effectiveness English 06.03.2017 Paperback / Softback Fr. 96.00 1-3 weeks (not available at short notice)
Sarah Cook, Sarah (University of Sussex Cook, Sarah Cook, Sarah Cook - Measuring Customer Service Effectiveness
Sarah Cook, Sarah (University of Sussex Cook, Sarah Cook, Sarah Cook Measuring Customer Service Effectiveness English 30.10.2004 Hardback Fr. 236.00 3-5 weeks
Sarah Cook - Leading the Customer Experience
Sarah Cook Leading the Customer Experience English Hardback Fr. 65.00 New edition in preparation, currently unavailable