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Customer Journey in der Automobilbranche German 15.01.2016 Paperback / Softback Fr. 28.50 1-2 weeks (title will be printed to order)
Die Technik des Repertory-Grid German 09.06.2016 Paperback / Softback Fr. 27.90 1-2 weeks (title will be printed to order)
Service Recovery Paradox aus einer Customer Delight Perspektive German 19.11.2014 Paperback / Softback Fr. 27.90 1-2 weeks (title will be printed to order)