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Informationen zum Autor John R. Walker, DBA, CHA, FMP, is McKibbon Professor Emeritus of Hospitality Management and Fulbright Senior Specialist at the School of Hospitality and Tourism Leadership, Muma College of Business, University of South Florida. He has published eight of the most popular titles on subjects related to hospitality management and leadership. Klappentext A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text's unique approach to leading human resources - combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals - enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much moreThe importance of recognizing and practicing cross-cultural diversity and interactionA balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associatesEmployee assistance programsA wealth of real-world case studies, illustrative examples, and "Industry Profiles" sections offering perspectives on leadership and supervision issues from hospitality professionals Aligned to the American Culinary Federation (ACF) accreditation requirements, Supervision in the Hospitality Industry provides resources for students in hospitality courses, and early-career leaders and managers. Inhaltsverzeichnis Preface ix Chapter 1 The Supervisor as Manager 1 The Supervisor's Role 2 Leading Yourself 5 Functions of Management 14 Theories of People Management 17 Managerial Skills 21 Tips for New Supervisors 25 How to Lead Yourself 26 Chapter 2 The Supervisor as Leader 31 Characteristics and Traits of Leaders 31 The Nature and Foundations of Leadership 34 Choosing a Leadership Style 35 Developing Your Own Leadership Style 43 Ethics 46 The Supervisor as Mentor 47 Chapter 3 Planning, Organizing, and Goal Setting 55 The Nature of Planning 56 Types of Plans and Planning 60 Planning for Change 68 Planning Your Own Time 73 Organizing for Success 77 Chapter 4 Communicating Effectively 83 The Importance of Good Communication 83 Why Communication Is So Important 86 Obstacles to Good Communication 88 Listening 94 Directing People at Work 100 Business Writing 107 Meetings 108 Chapter 5 Diversity, Equity, and Inclusion 113 Equal Opportunity in the Workplace 114 Equal Employment Opportunity Laws 115 EEO Laws and the Hiring Process 118 Equal Opportunity in the Workplace: What Leaders Need to Know 120 Diversity 121 Why Does Cultural Diversity Matter? 124 How to Increase Personal Awareness 125 How to Recognize and Practice Cross-Cultural Interaction 126 Leading Cultural Diversity in the Workplace 127 Establishing a Diversity and Inclusion Program 129 Managing Diversity Issues Positively 130 Chapter 6 Recruitment, Selection, and Orientation 135
