Developing Customer Service Targets By Assessing Customer Perspectives

Resulting from a research study sponsored by AWWA Research Foundation, this publication is intended for water suppliers seeking to provide the highest possible quality of water economically and reliably. Making use of 30 years of customer satisfaction research, the book introduces aspects of customer satisfaction as relevant to the drinking water i

Produktdetails

• Autoren: E. Rambo, R. Baumgartner, C. Koenig, E Baumgartner Rambo, E Rambo, R Baumgartner, C Koenig, Eric H. Rambo
• Verlag: Iwa Publishing
• Sprachen: Englisch
• Inhalt: Buch
• Produktform: Taschenbuch
• Erscheinungsdatum: 10.02.2005
• Thema: Naturwissenschaften, Medizin, Informatik, Technik > Naturwissenschaften allgemein; Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Management
• EAN: 9781843398837
• ISBN: 978-1-84339-883-7
• Anzahl Seiten: 184
• Serie: Awwa Research Foundation Repor